Angela Eason
Customer Care Representative
Columbus,OH
Summary
A passionate job seeker with a strong work ethic and a high degree of dependability. These qualities have helped me to develop a proven track record of success in retaining customers. I am eager to put my skills to work for your company and help you achieve your business goals.
Overview
16
16
years of professional experience
Work History
Disease Intervention Specialist
City Of Columbus - Public Health Department
Columbus, OH
10.2022 - Current
- Ensures accurate documentation of case information in compliance with state and federal guidelines, maintaining confidentiality at all times.
- Enhances public awareness about disease prevention through conducting community outreach programs and workshops.
- Manages over 30 outbreak investigations effectively by gathering data, analyzing trends, and implementing control measures.
- Supports policy development efforts through providing expert recommendations based on comprehensive data analysis.
- Promotes timely treatment by coordinating with healthcare providers and ensuring prompt reporting of diagnosed cases.
HIV Test Counselor
Aids Healthcare Foundation, AHF
Columbus, OH
11.2014 - 10.2022
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Assisted 450 clients yearly in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Promoted mental health awareness within community through participation in educational events and presentations.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within counseling field.
Janitorial Lead
B & B Maintenance
Pickerington, OH
11.2021 - 07.2022
- Reduced maintenance costs by promptly addressing minor repairs before escalation.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
- Maintained inventory system to track equipment and supplies.
- Key Holder
Pharmacy Technician /Store Cashier
Edwards Drugs
Columbus, OH
04.2008 - 02.2016
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at pharmacy counter.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Education
Phlebotomy Certification -
Larock Health Academy
Columbus, OH02.2018
State Tested Nurse Aide Certification -
Eastland Adult Vocational School
Columbus, OH08.1999
GED -
Pittsburgh Job Corp
Pittsburgh, PA 08.1988
Skills
- Patience
- Compassion
- Empathy
- Observation skills
- Trustworthiness
- Communication
- Medical terminology / Medical equipment
- Progress Monitoring
- Reliability
- Hygiene
- Meal preparation
- Professionalism
- Networking with staff / family
- Chemical Handling
- Cleaning and sanitizing
- Waste Disposal Management
- Inventory Management
- Supply Management
- Customer service-focused
Timeline
Disease Intervention Specialist
City Of Columbus - Public Health Department
10.2022 - Current
Janitorial Lead
B & B Maintenance
11.2021 - 07.2022
HIV Test Counselor
Aids Healthcare Foundation, AHF
11.2014 - 10.2022
Pharmacy Technician /Store Cashier
Edwards Drugs
04.2008 - 02.2016
Phlebotomy Certification -
Larock Health Academy
State Tested Nurse Aide Certification -
Eastland Adult Vocational School
GED -
Pittsburgh Job Corp