Angela Echegaray
Naples,FL
Summary
Results-driven Toll Supervisor with expertise in toll collection, operational compliance, and team training. Proven ability to optimize workflow and enhance customer service, ensuring high operational standards.
Overview
9
9
years of professional experience
Work History
Toll Supervisor
TTEC
Naples, Florida
05.2017 - Current
- Supervised daily toll operations, ensuring adherence to company policies and operational standards.
- Monitored toll collections activities to ensure compliance with applicable regulations and policies.
- Trained team members on operational procedures and safety protocols to enhance performance.
- Coordinated schedules and managed workflow, optimizing overall efficiency.
- Monitored toll booth activities, resolving customer inquiries to enhance service experience.
- Conducted regular inspections of equipment to identify wear or malfunctioning parts.
- Conducted regular equipment inspections to identify and address maintenance needs, ensuring operational reliability.
- Created records of cash deposits from toll booths at the end of each shift.
Education
Pharmacy Tech. - Pharmacy Tech
Rasmussen University
Fort Myers, FL04-2023
Skills
- Toll operations management
- Operational compliance
- Revenue management
- Equipment inspection
- Workflow management
- Team training
- Customer service
Languages
Spanish
Professional
English
Elementary
Timeline
Toll Supervisor
TTEC
05.2017 - Current
Pharmacy Tech. - Pharmacy Tech
Rasmussen University