Angela Edwards
Mount Pleasant,SC
Summary
Driven State Health Insurance Assistance Program Coordinator with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
State Health Insurance Information Program (SHIP)
State Health Insurance Information Program (SHIP
North Charleston SC , SC
11.2005 - Current
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Developed relationships with providers and networks to achieve favorable client coverage.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Provided comprehensive customer service to drive client satisfaction.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Educated clients about health insurance coverage options, benefits and costs.
- Developed tailored health insurance plans to meet individualized client needs.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Conducted annual reviews of existing policies to update information.
- Developed and implemented promotional strategies to increase customer base.
- Designed presentations and marketing materials to promote insurance products.
- Analyzed risk factors to recommend appropriate coverage levels.
Executive Assistant/Interim Executive Director
South Santee Community Center
McClellanville, SC
08.2001 - 11.2005
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Supported and assisted executive director in management of facility budgets and business practices.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
- Tracked monthly performance of community in relation to budget and intervened with corrective actions.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Advocated for organization and company mission to raise awareness and support.
- Represented organization to local public by giving presentations and speeches and participating in community events.
Education
Associate of Science - Information Technology
Trident Technical College
Charleston, SC 05.2008 - 05.2010
Skills
Health insurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Associate of Science - Information Technology
Trident Technical College
05.2008 - 05.2010
State Health Insurance Information Program (SHIP)
State Health Insurance Information Program (SHIP
11.2005 - Current
Executive Assistant/Interim Executive Director
South Santee Community Center
08.2001 - 11.2005
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