YVONNE LIPSON
Wilson,NC
Summary
I'm a quick learner who can quickly absorb new information and implement it into my daily duties. I meet my deadlines with a strong attention to details and accuracy. I'm self-motivated, always enthusiastic and willing to pitch in and help with any task as needed.
Overview
24
24
years of professional experience
Work History
Health Information Specialist
General Dynamics Information Technology Inc
04.2024 - Current
- Provide support for the nurse follow-up activities which includes contacting medical providers for follow-up information on patient report to VAERS.
- Enter follow-up information into health-related database.
- Tracking outstanding requests for medical documents by requesting missing case information (information/medical records) and performing other administrative tasks needed via phone, fax, mail, and/or email.
- Document status of activities on the system received for accuracy and completeness.
- Collaborate with other staff working on the case to ensure accuracy and completeness.
- Complete task per designated deadline.
Customer Service Specialist
General Dynamics Information Technology and CDC
03.2021 - 04.2023
- Supporting the data entry process for post-marketing surveillance system that monitors adverse events that occur after a vaccine has been administered
- Worked alongside with a team to ensure that the highest level of accuracy and productivity has been produced
- Enter/redact initial demographic and vaccine specific information into the database submitting by healthcare providers, patients, and manufacturers, redacting any PII as necessary
- Enter any follow-up information provided
- Look to senior staff members to ask questions in order to provide the highest quality of work
- Perform special projects assigned by the team leads as necessary
- Processed paper reports along with Follow-up reports
- Processed non-Covid reports and Covid reports for Pfizer/BioNtech, Moderna, and Johnson & Johnson
- Worked with Setris, Microsoft Team, Zoom, Skype, and Vaers systems
- Processed Domestic reports and international reports around the world
- Worked on End of the day reports
- Trained Agents on the call scripts - Inbound calls, Outbound calls, Minor/Guardian scripts, Voice mail scripts, Hot-line scripts Completed VAERS report with participants when they had an adverse event to report like caught COVID-19, RSV, and any effects they may had after taking the COVID shoot
- Processed Monkey Pox reports when the participants caught Monkey Pox
- Triage voicemails and called participants back when my co-workers couldn't or was out of the office
- QA co-workers phone calls while on the phone speaking with a Participant making sure the call is going smoothly
- If my co-worker was doing something wrong, I would wait for them to end the call and pull them back in the training room to go over what they have done wrong or how they can make the call go much smoother.
Medical Records
STAT IMAGING SOLUTIONS
03.2019 - 01.2020
- Check and receive in chart using daily discharge summary list
- Accurately prepare patients medical charts for scanning based on guidelines established by HMA and STAT informatic Solutions
- Responsible for scanning charts using a scanner device to make sure chart count balances per batch cover sheet while ensuring the highest image quality
- Verify and index batches (medical records charts) into the computer and required software to release charts into work production queue
- I meet daily production goals established by operations Managers and supervisors
- Display effective and professional communication with internal and external customers
- Adhere to all HIPAA and confidentiality policies at all times
- Participate in periodic team meetings as necessary
- Prepped and scanned documents for Davis hospital, Lake Norman hospital, Marion hospital, and springs hospital
- Picked up medical charts from Lake Norman and Davis hospital and brought them back to STAT imaging Solution facility to be prepped, scanned, and verified.
Data Entry Specialist
Public Consulting Group
05.2017 - 12.2017
- Entered requested information into internal databases
- Looked up student claim information to be entered onto claim spreadsheets
- Faxed, and scanned documentations
- Contacted various MCO's requesting student information, medical information, modifier codes, procedure codes and billing amounts for multiple school districts in South Carolina
- Created and processed paper claims using the 1500cms health insurance claim forms for SC School Districts
- Processed and created documentation for WellCare, Select Health, Absolute total care, Molina, Emdeon, Cenpatico, Navient and BlueChoice Portals
- Analyzed MCO remit claims for SC school districts to determine whether claims were paid or denied if claims were denied determine reason why, correct and then resubmit
- Completed miscellaneous administrative duties as needed in the office
- Reviewing rejected/denied claims and reaching out to Insurance Companies to determine the reason why the claim was rejected
- Customer service speaking with different MCO's regarding medical claims.
Data Control Specialist II
Armed Forces Benefit Association
01.2010 - 05.2017
- Received, organized and prioritized departmental documentation for scanning and related production activities
- Entered documentation into corporate imaging systems via scanning devices and pc applications
- Insured that image quality of scanned documents was appropriate and conformed to company standards
- Classified scanned documentation by type through data entry and filed forms according to established company procedures and practices
- Reconciled/indexed scanned batches of correspondence
- Reconciled cash received with applications for accounting purposes
- Operated various scanning equipment, indexed and assured that quality control of corporate images and files was being followed
- Operated complex copier, scanners and calculators
- Processed Death Certificates Processed Life insurance members benefits for National guards, first responders, Military, Veterans, Government employees/ Contractors, worksite employee's etc
- Processed beneficiary forms
- Verified beneficiary forms
- Managed my own night team processing imaging documents for scanning related production activates
- Keying forms according to company procedures and practices.
Data Entry Specialist
Westat Research Company
09.2005 - 09.2009
- Entered school information from around the world into computer system
- Entered teacher and student profile information into computer system
- Scanned documents and answered phones
- Entered patient medical information into computer system
- Added CPT and ICD-9 codes onto patient's charts
- Maintained hospital and SPD forms by transferring information from forms into a database.
Data Entry Specialist
Census Bureau
09.2005 - 08.2006
- Entered survey information into computer program along with other Information
- Maintained student information from around the world.
Data Entry Specialist
George Washington University
06.2004 - 12.2005
- Made daily calls to supervisors about their employee's labor hours
- Entered various types of data into a database, and keyed coded numbers.
Veterinary Receptionist
Alexandria Animal Hospital
01.2002 - 01.2003
- Answering phone calls
- Scheduled appointments
- Checked clients in and out
- Entered medical records
- Communicated with the clients.
Office Administrator
George Washington University
06.2000 - 12.2001
- Served as administrative assistant answering phones, and working with MIS computer programs
- Consulted with the public by phone to schedule meetings
- Consulted with employees over labor hours
- Maintained and updated filling system including handbooks
- Mailed newsletters, received and distributed mail to appropriate personnel
- Maintained and rescheduled appointments and calendars as necessary for supervisors.
Education
High School Diploma -
WHEATON HIGH SCHOOL
WHEATON, MARYLANDASSOCIATES OF SCIENCE DEGREE -
Skills
- Administrative Assistant
- Benefits
- Customer Service
- Data Entry
- Documentation
- Fast-paced Environment
- Filing
- Health Insurance
- Health Insurance Portability and Accountability Act
- IBM AS/400
- ICD-9
- Imaging
- Information Technology
- Life Insurance
- Max niceincontact (phone system)
- Medical Records
- Microsoft
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Office Administrator
- Professional Communication
- Quality Assurance
- Salesforce
- Triage
- Electronic Health Records
- Revenue Cycle Management
- Insurance Verification
- Medical record auditing
References
- Misty Pope, Misty.Pope@gdit.com
- Mabel Claye, Mabel.claye@gdit.com
- Linda Williams, Linda.Williams@gdit.com
- Blathnaid Choice, Blathnaid.choice@gdit.com
- Tayler Crawford, Tayler.crawford@gdit.com
- Mrs. June Potts, 704-677-5566
Timeline
Health Information Specialist
General Dynamics Information Technology Inc
04.2024 - Current
Customer Service Specialist
General Dynamics Information Technology and CDC
03.2021 - 04.2023
Medical Records
STAT IMAGING SOLUTIONS
03.2019 - 01.2020
Data Entry Specialist
Public Consulting Group
05.2017 - 12.2017
Data Control Specialist II
Armed Forces Benefit Association
01.2010 - 05.2017
Data Entry Specialist
Westat Research Company
09.2005 - 09.2009
Data Entry Specialist
Census Bureau
09.2005 - 08.2006
Data Entry Specialist
George Washington University
06.2004 - 12.2005
Veterinary Receptionist
Alexandria Animal Hospital
01.2002 - 01.2003
Office Administrator
George Washington University
06.2000 - 12.2001
High School Diploma -
WHEATON HIGH SCHOOL
ASSOCIATES OF SCIENCE DEGREE -
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