Christen Stoneking
Health Information Specialist
Jackson,MO
Summary
Disciplined individual skilled in collecting and verifying patient demographic information and preparing and maintaining electronic medical records. Proficient in using medical terminology and classifying diagnoses, treatments and medications. Dedicated to providing highest quality care to patients. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Health Information Specialist
The Lutheran Home
Cape Girardeau, MO
01.2022 - Current
- Maintained relationships with medical providers, suppliers, and reporters.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Researched and resolved medical record discrepancies.
- Scanned and uploaded medical records into electronic medical records system.
Direct Support Professional
Blue Sky Community Services
Cape Girardeau, MO
08.2016 - 06.2020
- Enhanced consumer wellbeing by supporting participation in recreational activities.
- Prevented consumer injuries by providing necessary and appropriate supports.
- Documented current consumer information to update supervising Assistant Director, DDP including behaviors and eating habits.
- Developed strong and trusting rapport with each consumer to facilitate best possible care and assistance.
- Completed case notes for daily interaction with consumers. So that the Service Coordinator could read and follow up to document client progress.
- Supervised and supported activities of daily living such as personal hygiene, reintegrating them into the community, shopping, and teaching daily life skills.
- Administered all necessary medications as directed by care plan.
- Maintained clean and well-organized environment to promote consumer happiness and safety.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Worked to improve consumer outlook and daily living through compassionate care.
- Recorded and closely monitored consumer behaviors and progress to effectively identify changes needing attention.
- Prepared and accompanied consumers on public outings, managing safety, behavior and other activities.
Certified Nursing Assistant
The Life Care Centers
Cape Girardeau, Missouri
07.2016 - 09.2016
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented activities and recorded information in EMR system.
- Collected specimens, monitored vitals and maximized patient comfort.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
- Documented patient intake and dietary requirements and assisted with feeding.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Consumer Directed Care Coordinator
Semo Options Inc.
Jackson , MO
09.2015 - 05.2016
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Established solid working relationships with peers, aides and through effective communication
- Visited Consumer Homes to handle consumer complaints and to follow up with care being given.
- Established and maintained operating schedules to provide effective coverage for consumer homes.
- Connected incoming calls quickly using multi-line telephone system.
- Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
- Entered new information and updated client records following telephone interactions.
- Greeted visitors and assisted by answering general questions and directed to desired office.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Conducted troubleshooting for simple technical issues and entered helpdesk tickets with IT department for complex problems.
- Assisted staff with clerical duties, including sorting mail, filing, chart thinning, copying and faxing documents.
- Documented messages left by callers and delivered vital information to intended employees.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Administrative Assistant
St Francis Medical Center
Cape Girardeau, Missouri
07.2003 - 08.2009
- Responded to telephone inquiries from patients families and delivered information to inform and educate callers about family member.
- Maintained office supplies by checking stocks and placing orders.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Received and routed incoming calls and correspondence to promote timely communication.
- Managed and anticipated Doctor orders placing them in the computer to be ordered
- Assisted with administrative tasks, including filing, answering phones , copying, faxing and file management.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Education
Associate of Science - Medical Coding And Billing
Metro Business College of Cape Girardeau
Cape Girardeau, MO06.2015
Skills
- Medical terminology
- Data Entry
- Self-Motivated
- Written and verbal communication
- Paperwork processing
- Medical office administration
- Records review
- Administrative support
- Multi-line phone proficiency
- Customer and client relations
- Internal communications
- Appointment Scheduling
- Cross-functional communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try again. Fail again. Fail better.
Samuel Beckett
Timeline
Health Information Specialist
The Lutheran Home
01.2022 - Current
Direct Support Professional
Blue Sky Community Services
08.2016 - 06.2020
Certified Nursing Assistant
The Life Care Centers
07.2016 - 09.2016
Consumer Directed Care Coordinator
Semo Options Inc.
09.2015 - 05.2016
Administrative Assistant
St Francis Medical Center
07.2003 - 08.2009
Associate of Science - Medical Coding And Billing
Metro Business College of Cape Girardeau