Gather patient demographic and personal information
Distribute medical charts to the appropriate departments of the hospital
Assist with departmental audits and investigations
Issue medical files to persons and agencies according to laws and regulations
Maintain quality and accurate records by following hospital procedures
Retrieve medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes
Ensure patient charts, paperwork and reports are completed in an accurate and timely manner
Deliver charts to assigned areas of the hospital by following established routing procedures
Scheduling Coordinator
TLG Landscaping
Buffalo, US
06.2019 - Current
Answered incoming calls regarding new and current landscaping
Processed customer payments
Conduct estimates
Assisted with advertising and promotion
Customer Service Representative
Aetna Insurance Company
Buffalo, US
05.2018 - 03.2019
Answered incoming calls from members and providers regarding claims status, benefits and eligibility
Assisted providers with credentialing and network maintenance
Registered and provided technical support for online portal
Provided requested documentation for billing and tax purposes to providers and members
Specimen Processor
Quest Diagnostics
05.2017 - 01.2018
Received and checked in specimens and verified demographics
Entered patient demographic details into database
Preparation of laboratory specimens (blood and body fluids) for testing
Accurately labeled, sorted, racked and delivered samples
Storing, retrieving, and disposing of samples
Maintained a clean, well-stocked, organized work area
Followed all Standard Operating Procedures including safety and quality standards
Donor Specialist/Team Leader
UNYTS
10.2014 - 05.2017
Coordinated all activities relating to donor referral center phone calls including evaluating donor potential and suitability
Coordinated with funeral directors, medical examiners and coroners
Trained and mentored new employees
Provided ongoing support and training of existing employees
Completed medical social history questionnaire from families of potential donors
Nurse Assistant
Sisters of Charity Hospital
08.2012 - 10.2014
Recorded vital signs
Assisted with collection of lab specimens
Transported patients to and from operating rooms, laboratories, and examining rooms
Assisted with personal hygiene
Updated ADLs
Direct Support Professional (DSP)
Heritage Centers
06.2010 - 08.2012
Assisted with information gathering for Personal Outcome Measures, and other assessments
Assisted with maintaining a clean, safe, and orderly home by following safety and infection control procedures; educates people about maintaining homes
Reported and/or documented routine and unusual events including completing daily logs, accident reports, outcome data sheets
Maintained open communication and cooperative work effort with Lead DSP and other staff to assure quality and continuity of support to people served
Education
Some College -
Erie Community College
01.2012
High School Diploma -
Leonardo Davinci High School
01.1998
Skills
Front Desk
Medical Billing
Healthcare
Medical Terminology
Medical Records
Customer Service
Reception
Front Office
Eclinical
EMR
Management
Scheduling
Word
Receptionist
Clerical
Billing
Training
Outlook
Medical Office Experience
Insurance Verification
HIPAA
Vital Signs
Infection Control Training
Medical Scheduling
Time Management
Employee Orientation
Patient Care
Triage
Anatomy Knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Electronic Medical Records: Best Practices, Expert, 01/01/20, Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
Customer Focus & Orientation, Expert, 12/01/19, Responding to customer situations with sensitivity.