Angela Edwards
Arlington,WA
Summary
Experienced Office Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Driver
Everett School District
Everett, WA
09.2015 - Current
- Operated district vehicles to transport students safely to and from designated locations.
- Implemented efficient routing strategies to optimize travel time and reduce delays.
- Collaborated with district personnel to enhance transportation services based on feedback and needs.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Communicated effectively with school staff and parents regarding transportation schedules and issues.
- Maintained accurate records of student ridership and vehicle maintenance logs.
Administrative Coordinator
Everett Bone & Joint
Everett, WA
01.2014 - 12.2014
- Coordinated office operations, ensuring efficient workflow and communication among departments.
- Managed scheduling for appointments, optimizing patient flow and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Implemented administrative processes that improved team collaboration and project tracking.
Customer Service Representative
Verizon
Everett, WA
08.2006 - 06.2009
- Resolved customer inquiries through phone, chat, and email support channels.
- Resolved complex issues through effective problem-solving techniques, enhancing customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Customer Service Representative
Premera Blue Cross Of Washington
Mountlake Terrace, WA
10.2002 - 09.2006
- Managed billing issues and account changes, ensuring accurate information delivery.
- Led initiatives to reduce call handling time while maintaining high customer satisfaction scores.
- Responded to customer inquiries via phone, ensuring accurate and timely information delivery.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Science - Legal Administration
Southwest College
Crestview Hills, KY09-1992
Skills
- Customer service/scheduling
- Microsoft Office 365
- Strong organizational and time management skills
- Ability to work independently or in a team setting as directed
- Ability to maintain good judgment and accountability
Work Preference
Salary Range
$25/hr - $1000/hrTimeline
Driver
Everett School District
09.2015 - Current
Administrative Coordinator
Everett Bone & Joint
01.2014 - 12.2014
Customer Service Representative
Verizon
08.2006 - 06.2009
Customer Service Representative
Premera Blue Cross Of Washington
10.2002 - 09.2006
Associate of Science - Legal Administration
Southwest College