Dennis Malinski
Butler,PA
Summary
Highly motivated worker with a passion for gaining more knowledge. Experienced in providing customer service and clear communication, with a background in inside call center sales, providing for customer needs. Highly skilled in the technology field, with experience in troubleshooting, diagnosing, and resolving high-level software and hardware problems. Previous work as a teacher has resulted in a high level of active listening and critical thinking skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Core System Administator
NexTier Bank
Butler, PA
10.2022 - Current
- Troubleshoot and problem solve simple to complex software issues
- Administrate proprietary bank software
- Perform regular updates to software
- Create/write procedures for new departmental processes
- Analyze data and create reports using IBM Cognos
Inside Sales Representative
Armstrong Cable
Butler, PA
12.2021 - 10.2025
- Fielded incoming calls from prospective customers in a call center setting
- Processed orders manually using multiple types of sales software
- Coordinated with local offices and customers to schedule installments and upgrades
Paraprofessional
Slippery Rock School District
Slippery Rock, PA
09.2018 - 12.2021
- Assisted teachers with classroom instruction
- Provided classroom support to students with intellectual and physical disabilities
- Organized events with building staff for students (concerts, rallies, afterschool events)
Private Scrap Metal Processor
Self Employed
Butler, PA
06.2016 - 09.2018
- Bought, processed and sold various types of scrap metals to be shipped to scrap yards
- Coordinated with scrap vendors to ship processed metals to scrap yards
- Gained experience in operating machinery and using various metal cutting tools
Assistant Band Director/Band Director
Moniteau School District
West Sunbury, PA
07.2007 - 06.2015
- Taught instrumental music to students in grades 4-12
- Instructed private lessons, small groups/ensemble and large ensembles
- Composed percussion and marching band music
- Create a yearly budget, submitted purchase orders and coordinated with vendors
- Organized yearly trips and created itineraries with school administrators, parents, students and tour groups
Education
Bachelor of Arts - Music Education
Slippery Rock University of Pennsylvania
Slippery Rock, PA12-2011
Skills
- Customer service/scheduling
- Data analysis
- Project management
- Problem solving skills
- Time Management skills
- Hardware and software troubleshooting
- Software Administration
- Customer relationship management
- Team Leadership
Certification
- Pennsylvania Teaching Certificate
Timeline
Core System Administator
NexTier Bank
10.2022 - Current
Inside Sales Representative
Armstrong Cable
12.2021 - 10.2025
Paraprofessional
Slippery Rock School District
09.2018 - 12.2021
Private Scrap Metal Processor
Self Employed
06.2016 - 09.2018
Assistant Band Director/Band Director
Moniteau School District
07.2007 - 06.2015
Bachelor of Arts - Music Education
Slippery Rock University of Pennsylvania
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