Angela Erwin
Quakertown
Summary
Dedicated professional with extensive experience in customer service and purchasing. Proven ability to manage priorities effectively, enhancing customer experiences and driving team success through proactive problem-solving and organizational skills. Focused on maintaining quality standards and fostering positive vendor and customer relationships.
Overview
33
33
years of professional experience
Work History
Shift Supervisor
CVS Health
Quakertown
10.2024 - 03.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register, processing transactions accurately and efficiently.
- Pulled online orders for customer pickup, ensuring timely service.
- Maintained store cleanliness by emptying trash and organizing merchandise on shelves.
- Unloaded shipments and arranged displays to highlight new products and attract customers.
- Handled customer complaints professionally, resolving issues with empathy.
- Monitored expiration dates, removing outdated products to ensure quality standards.
- Wrapped and bagged purchases, assisting customers in loading items into vehicles.
Senior Purchasing Specialist
Penn Stainless Products
Quakertown
11.1992 - 09.2023
- Communicated with vendors via phone and email to gather competitive pricing information for informed purchasing decisions.
- Analyzed inventory reports to assess inventory usage and identify restocking needs.
- Expedited incoming material as per customer needs.
- Entered in house and outside processing orders as per customer orders or to replenish inventory.
- Entered orders, purchase orders and outside processing orders.
- Assisted customers via phone or email in tracking status of their materials to ensure timely delivery.
- Received material into the computer system and updated the cost and inventory.
- Trained employees on how to use the computer software and helped when issues arose.
- Scanned documents into computer software filing system.
Education
GED -
Palisades High School
Kintnersville, PASkills
- Purchase order management
- Order processing and tracking
- Inventory management
- Supplier and vendor relations
- Operational compliance
- Process improvement
- Customer service and support
- Document preparation
- Data entry
- Attention to detail
- Organizational skills
- Time management
- Team leadership
- Communication skills
- Professional communication
Timeline
Shift Supervisor
CVS Health
10.2024 - 03.2026
Senior Purchasing Specialist
Penn Stainless Products
11.1992 - 09.2023
GED -
Palisades High School