Angela Escalona
Orlando,FL
Summary
Enthusiastic, adaptable, and hardworking, I bring a strong sense of independence, and a genuine desire to contribute wherever I’m needed. Though early in my career, I’ve already developed a solid foundation in creating clean, welcoming environments, and supporting team goals with care and consistency. Raised in Orlando, with roots in Miami, I carry a blend of warmth, reliability, and a steady work ethic into every opportunity. Whether learning something new or stepping into unfamiliar situations, I approach each challenge with curiosity, focus, and a drive to grow.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Wawa, Inc
Orlando, FL
06.2024 - 03.2025
- Monitored inventory levels, ensuring timely restocking of supplies when necessary.
- Maintained awareness of current sales promotions and new product launches.
- Responded to customer inquiries quickly, providing professional service across all channels.
- Demonstrated strong problem-solving skills, effectively resolving customer issues.
- Managed stockroom organization to streamline replenishment processes.
- Exhibited active listening skills in addressing customer questions and complaints.
- Delivered exceptional service with attention to detail in face-to-face and phone interactions.
- Ensured compliance with health department regulations regarding sanitation standards.
Crew Member
Arby's
Orlando, FL
05.2025 - Current
- Adhered to health department regulations regarding food handling procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Maintained an organized work area to ensure efficient operations.
- Educated customers on menu items, product ingredients and nutritional values.
Education
Associate of Science - Cyber Security
Valencia College
Orlando, FL05-2027
Skills
- Risk assessment
- Customer support
- Inventory management
- Exceptional customer service
- Attention to detail
- Active listening
- Problem solving
- Communicative
- Analytical
- Computer skills
Languages
English
Native/ Bilingual
Spanish
Professional
Certifications
- Microsoft Excel 2019
- Microsoft Word 2019
Timeline
Crew Member
Arby's
05.2025 - Current
Customer Service Associate
Wawa, Inc
06.2024 - 03.2025
Associate of Science - Cyber Security
Valencia College
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