Angela Evans
Kawkawlin,MI
Summary
With a proven track record at Northwoods Wholesale Outlet, I excel in staff training and development, enhancing customer satisfaction through meticulous service focus. My leadership significantly improved team performance and operational standards, leveraging industry awareness and budgeting expertise to drive success and compliance.
Overview
27
27
years of professional experience
Work History
Front End Manager
Northwoods Wholesale Outlet
Pinconning, MI
05.2017 - Current
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer complaints and rectified issues to complete satisfaction.
- Recruited and trained new employees to meet job requirements.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Manager on Duty
McDonald's Restaurant
Auburn, MI
10.1997 - 05.2017
- Evaluated individual and team business performance and identified opportunities for improvement.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Provided guidance and support to team members when needed.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Responded to customer questions regarding products, prices and availability.
Security Officer
Key Security
Bay City, MI
05.2003 - 07.2004
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Education
Graduate Certificate - Corrections
Delta College
Bay City, MI05-2003
Skills
- Industry awareness
- Staff training and development
- Customer service focus
- Scheduling proficiency
- Policy enforcement
- Budgeting expertise
Accomplishments
- employee of the month
- got a raise when it wasn't even time for one because my boss said i was doing a really great job and deserved one.
Timeline
Front End Manager
Northwoods Wholesale Outlet
05.2017 - Current
Security Officer
Key Security
05.2003 - 07.2004
Manager on Duty
McDonald's Restaurant
10.1997 - 05.2017
Graduate Certificate - Corrections
Delta College
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