ANGELA FAISON
Alexandria,VA
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
15
15
years of professional experience
Work History
Branch Manager, VP
Wells Fargo
11.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
BUSINESS BANKING CENTER MANAGER
PNC Bank, NA
12.2019 - 11.2023
- Counseled customers in selection of financial products to meet both business and consumer banking needs.
- Consulted with small business customers to determine needs and means and propose personalized banking solutions.
- Advised customers on bank products, services and financial planning options.
- Enhanced relationships by providing excellent service to small business customers.
- Manage and Develop team of 7 staff members
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Generated new leads through various prospecting methods, presenting opportunities to sell services and build larger client base.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Developed and implemented improved organizational tools to increase productivity.
Branch Manager
PNC Bank, NA
06.2010 - 12.2019
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Established budgets and strategic business plans for daily operations.
- Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Business Administration And Management
Jamestown Community College
Jamestown, NYSkills
- Client relationship management
- Excels in team leadership
- Risk analysis
- Training & Development
- Leadership
- Business Banking Skill Mastered
- Branch operations management
- Customer service
- Excellent work ethic
- Verbal/written communication
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Repeatedly received recognition from superiors for excellence in service.
Additional Information
Participant in SSSM Development Program 2020
Team Lead for GWA improvement process around NAR and BCR
Delegated Training Manager/Branch for SOBE new hires
Delegated Manager Mentee during Merger and Aqusitions
Timeline
Branch Manager, VP
Wells Fargo
11.2023 - Current
BUSINESS BANKING CENTER MANAGER
PNC Bank, NA
12.2019 - 11.2023
Branch Manager
PNC Bank, NA
06.2010 - 12.2019
Business Administration And Management
Jamestown Community College