Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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Priscilla Cabrera

Frederick,MD

Summary

Accomplished and results-driven Branch Manager and Vice President with an impressive history in financial services, leadership, and operational excellence. Demonstrates a proven capacity to stimulate business growth, develop high-performing teams, and implement transformative initiatives that enhance customer experience, and streamline operations. Committed to leading market-wide strategies, nurturing talent development, and improving cross-functional collaboration to achieve organizational success. Renowned for leading new branch launches, optimizing processes, and fostering a high-performance culture that promotes sustainable growth and excellence.

Overview

13
13
years of professional experience

Work History

Branch Manager, VP

JPMorgan Chase
Frederick, MD
04.2019 - Current
  • Mentor and develop branch staff, preparing them for leadership roles across multiple locations.
  • Lead high-performing teams, and provide strategic guidance to achieve key performance metrics.
  • Spearhead new branch openings, ensuring smooth integration and operational readiness.
  • Implement talent acquisition strategies, serving as a Market Talent Acquisition/Recruiting Champion.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Identified opportunities for process improvement initiatives within the branch.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Established strong working relationships with partners such as Home Lending Advisor, Private Client Advisor, and Business Relationship Manager.
  • Collaborated with executive team members on the Branch Manager Division Council team.

Cluster Market Leader, VP

BB&T Bank
Silver Spring, MD
04.2017 - 04.2019
  • Represented the bank at community events, enhancing market presence, and fostering partnerships.
  • Trained and coached branch teams, leading to improved productivity and customer satisfaction.
  • Optimized operational controls and risk management strategies, ensuring compliance, and efficiency.
  • Fostered a positive and motivating work environment, resulting in increased team morale.
  • Cultivated a culture of collaboration among branch partners, such as Home Lending Advisors, Financial Advisors, Small Business Specialists, and the Commercial team.
  • Progressed through senior roles: Cluster Market Leader, 01/2017 - 04/2019; Branch Team Leader, 02/2016 - 01/2017; Branch Banker III, 03/2015 - 02/2016 - BB&T.

Relationship Banker

Capital One Bank N.A
Silver Spring, MD
05.2012 - 03.2015
  • Provided financial advice to clients based on their needs and goals.
  • Resolved issues promptly by engaging with customers and explaining steps for successful resolution.
  • Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by senior management.
  • Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
  • Participated in the training and mentoring of new associates, assisting with onboarding.
  • Utilized CRM tools to track client interactions, preferences, and feedback to improve service delivery.
  • Collaborated with mortgage, small business bankers, and wealth management partners to assist customers with specialized needs.
  • Recognized for excellence in banking production, operations, and customer experience.

Education

BBA - Business Administration

University of Maryland University College
Adelphi, MD
05-2021

Skills

  • High-impact sales leadership and strategies for revenue growth
  • Data-driven decision-making and performance analytics
  • Multilingual: fluent in English, Spanish, and Portuguese
  • Expertise in market expansion and business development
  • Coaching and mentoring capabilities
  • Team succession planning and talent retention
  • Proficiency in compliance standards
  • Strategies for client acquisition and retention, with a focus on high-net-worth client relationship management
  • Commitment to service excellence
  • Outstanding communication skills
  • Exceptional team leadership abilities

Affiliations

  • Nominated Recruiting Champion as market talent acquisition, JPMorgan Chase (2024).
  • Attend McKinsey Hispanic & Latino Management Accelerator Program (2024).
  • Nominated Member, Atlantic Division Branch Manager Council Team, JPMorgan Chase (2023).
  • Nominated Member, Mid-Atlantic Region Branch Leadership Team, JPMorgan Chase (2019 & 2024).
  • Member, BB&T Multicultural Committee (2016 - 2019).
  • Member of the Board, Christian Chamber of Commerce (2016 - 2019).

Accomplishments

  • Outstanding Performer Branch, JPMorgan Chase (2022 & 2024).
  • Branch Manager National Achiever, JPMorgan Chase (2024).
  • Top Performer Branch Recognition in Voice of the Client, Bank Card Units, Retail and Small Business Loan Units, BB&T (2017 & 2018).
  • All Star Branch Banker Award, BB&T ( 2015 & 2016).
  • Top Banker Producer Award, Capital One Bank ( 2013 & 2014).

Languages

English
Full Professional
Spanish
Full Professional
Portuguese
Native/ Bilingual

Timeline

Branch Manager, VP

JPMorgan Chase
04.2019 - Current

Cluster Market Leader, VP

BB&T Bank
04.2017 - 04.2019

Relationship Banker

Capital One Bank N.A
05.2012 - 03.2015

BBA - Business Administration

University of Maryland University College

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