ANGELA FARNSWORTH
Woods Cross,UT
Summary
Results-driven program and operations professional with 20+ years of experience in program coordination, operations management, customer experience, financial services, team leadership, and process improvement. Proven record of progressing into leadership roles, coordinating complex operations, managing staffing and workflows for teams of 100+ employees, supporting multi-state operations, and launching employee and guest engagement programs. Recognized for safety, operational excellence, leadership potential, and outstanding performance.
Overview
22
22
years of professional experience
Work History
Progressive operations & Passenger Service Roles
Delta Air Lines
05.2015 - Current
- Progressed through passenger service, guest experience, cargo operations, and management responsibilities, demonstrating sustained performance and leadership growth.
- Coordinated daily airport operations, staffing, scheduling, workflow, and customer service to meet operational priorities in fast-paced environments.
- Manage staffing, scheduling, and workflow for teams of 100+ employees; serve as Acting Operations Manager with responsibility for daily operational oversight.
- Directed Delta Sky Club operations and guest experience, overseeing service delivery, staffing, vendor partnerships, budgets, and program development.
- Designed and launched the Surprise & Delight program systemwide and created an employee recognition program to strengthen engagement and morale.
- Managed cargo operations including documentation, load planning, manifests, and transportation coordination while ensuring safety and compliance with carrier and customs requirements.
- Trained and mentored employees and supervisors on procedures, safety, service standards, and operational best practices.
- Collaborated with cross-functional teams, carriers, vendors, and freight partners to resolve issues and uphold service standards.
- Implemented process improvements that strengthened operational efficiency and customer satisfaction while supporting on-time performance.
Home Loan Specialist → Area Manager
Direct Mortgage
01.2009 - 01.2012
- Managed home lending activities, fostering strong relationships with clients, business partners, and internal stakeholders.
- Promoted to Area Manager with oversight of operations across Utah and Colorado.
- Led operational oversight and strategic direction across multi-state territory, ensuring alignment with business objectives.
- Supported business development, performance goals, customer relationships, and day-to-day team operations.
Account Executive → District Manager
Accredited Home Lenders
01.2005 - 01.2009
- Managed client and business relationships in the mortgage lending industry, delivering tailored account support and solutions.
- Recognized as a Top Account Executive Performer in 2007 for outstanding performance and results.
- Managed client and business relationships in the mortgage lending industry, delivering tailored account support and solutions.
- Analyzed market trends to identify opportunities for product promotion and sales strategies.
- Collaborated with internal teams to streamline loan processing and improve operational efficiencies.
- Prepared comprehensive presentations for potential clients, highlighting key product benefits and competitive advantages.
Education
Bachelor of Science - Behavioral Health Science
Grand Canyon University
Arizona05.2027
Associate's Degree - undefined
Weber State University
Phoenix05.1996
Skills
- Operations Management
- Program Implementation
- Project Coordination
- Multi-State Operations
- Budget Tracking
- Vendor & Partner Coordination
- Performance Management
- Team Leadership
- Training & Mentoring
- Microsoft Office
AWARDS & LEADERSHIP RECOGNITION
Top Safety Performance — Delta Air Lines, Cargo Hub of the Year — Delta Air Lines, 2020, Leadership Development Program — Delta Air Lines, 2019, Chairman's Club Nominee — Delta Air Lines, 3 consecutive years, Top Account Executive Performer — Accredited Home Lenders, 2007
Timeline
Progressive operations & Passenger Service Roles
Delta Air Lines
05.2015 - Current
Home Loan Specialist → Area Manager
Direct Mortgage
01.2009 - 01.2012
Account Executive → District Manager
Accredited Home Lenders
01.2005 - 01.2009
Associate's Degree - undefined
Weber State University
Bachelor of Science - Behavioral Health Science
Grand Canyon University