Porshia Campbell
Houston
Summary
Results-driven Operations and Customer Service Manager with 8+ years of experience leading teams, managing daily business operations, and delivering exceptional customer experiences. Proven success increasing customer traffic by 85%, improving operational efficiency, and training high-performing staff in fast-paced environments. Strong background in hospitality, retail, and service-based operations with a focus on leadership, accountability, and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service, Retail & Sales Roles
Houston, TX
- Delivered exceptional customer service in fast-paced environments
- Handled cash management, sales goals, inventory, and customer issue resolution
- Trained new employees and supported daily operational needs
- Abercrombie & Fitch
- Pilot Flying J
- Blufox Mobile
- ACE Cash Express
- SSA Houston Zoo
- LifeCafe Lifetime Fitness
General Manager
Mikki’s Cafe & Catering
Houston, TX
11.2022 - 07.2024
- Lead daily operations for a high-volume food service business, overseeing staff scheduling, training, and performance
- Increased customer traffic by 85% through targeted marketing strategies and enhanced customer experience initiatives
- Improved operational efficiency by streamlining workflows and reducing service delays
- Evaluated sales trends, customer feedback, and market conditions to uncover growth opportunities.
- Ensured compliance with food safety, cash handling, and company policies
Bakery Clerk / Scanner
Sprouts Farmers Market
Pearland, TX
07.2022 - 12.2023
- Operated commercial baking equipment to ensure consistent, high-quality product output
- Supported inventory management by monitoring stock levels, placing orders, and minimizing waste
- Mentored junior team members on baking techniques, time management, and workplace efficiency
Front Desk Receptionist
Discover Gymnastics
Houston, TX
05.2020 - 12.2021
- Managed high-volume inbound calls and scheduled appointments for multiple staff members
- Served as the first point of contact for clients, creating a welcoming and professional environment
- Maintained accurate visitor records and administrative documentation
Education
Bachelor of Business Administration And Management - Business Management
Arizona State University
Tempe, AZSkills
- Operations Management
- Team Leadership & Training
- Customer Experience Management
- Staff Scheduling & Performance Management
- Sales Growth & Upselling
- Budgeting & Cost Control
- Inventory Management
- Conflict Resolution
- Microsoft Excel
- Microsoft Word
- Bilingual Communication
Certification
- ServSafe
- Food Handler Certification
- CPR & First Aid
- TABC
Languages
Spanish
Personal Information
- Willing To Relocate: 1
- Availability: Willing to Relocate
Timeline
General Manager
Mikki’s Cafe & Catering
11.2022 - 07.2024
Bakery Clerk / Scanner
Sprouts Farmers Market
07.2022 - 12.2023
Front Desk Receptionist
Discover Gymnastics
05.2020 - 12.2021
Customer Service, Retail & Sales Roles
Bachelor of Business Administration And Management - Business Management
Arizona State University