Angela Farrer
Huntington,UT
Summary
Reliable Relationship Officer/Teller who is always on time with an uplifting happy personality to share with the room. Willing to help build others up, as wells as work as a team to accomplish goals or tasks. Capable of adding new skills and abilities.
Overview
15
15
years of professional experience
Work History
Relationship Officer/Teller
Utah Power Credit Union
Huntington, Utah
01.2024 - Current
- Drafted proposals for potential new business opportunities.
- Provided excellent customer service through active listening and problem solving skills.
- Collaborated with internal teams to maximize customer satisfaction levels.
- Assisted customers in opening new accounts and resolving any queries or issues they had.
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Opened new accounts, collected client documentation and processed transactions.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
Customer Service Representative
Smiths Food And Drug
Price, Utah
08.2016 - 09.2018
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Bakery Clerk
MAVERICK
Price, Utah
05.2010 - 05.2011
- Operated cash register to process customer orders accurately and efficiently.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
Education
High School Diploma -
Emery High
Castle Dale, UT05-2009
Skills
- Customer service
- Account management
- Member relationship management
- Conflict resolution
- Communication skills
- Team collaboration
- Record keeping
- Problem solving
- Time management
- Relationship building and management
- Account set up
- Cash handling
- Service support
- De-escalation techniques
- Schedule management
- Customer relationships
- Banking
- Customer relationship management
References
References available upon request.
Timeline
Relationship Officer/Teller
Utah Power Credit Union
01.2024 - Current
Customer Service Representative
Smiths Food And Drug
08.2016 - 09.2018
Bakery Clerk
MAVERICK
05.2010 - 05.2011
High School Diploma -
Emery High