Angela Fecteau
Biddeford
Summary
- I served in the military.
- I have a driver's license.
- I have management experience: 6 years.
- I have a security clearance.
Overview
5
5
years of post-secondary education
24
24
years of professional experience
Work History
Bar manager
Saco eagles
05.2016 - 05.2021
- Monitored budgets and payroll records, reviewing financial transactions to ensure authorized and budgeted expenditures.
- Order and purchase equipment and supplies.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Investigated and resolved complaints regarding food quality and service, enhancing guest satisfaction.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Greet guests, escort them to their seats, and present them with menus and wine lists.
- Count cash accurately during shifts and make bank deposits.
- Kept records required by government agencies regarding sanitation or food subsidies.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Managed daily bar operations and staff scheduling effectively.
- Trained bartenders on drink preparation and customer service skills.
- Developed and maintained inventory systems for liquor and supplies.
- Created drink menus featuring seasonal ingredients and local flavors.
- Oversaw cash handling procedures during shifts to ensure accuracy.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Coordinated special events, ensuring seamless execution of bar services.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Monitored patron alcohol consumption to encourage safety.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Monitored cash intake to reduce discrepancies.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Planned and coordinated special events to boost customer numbers and profits.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
L.M.T
Healing Hands Massage
10.2015 - 04.2019
Weekend distribution manager
Journal tribune
03.2011 - 08.2015
- Managed daily distribution operations to ensure timely delivery of publications.
- Managed the daily activities of distribution staff, providing guidance and support when needed.
- Trained new team members on distribution processes and equipment usage.
- Coordinated with transportation vendors to optimize routing and logistics processes.
- Organized transportation routes and schedules to maximize efficiency while minimizing cost.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Developed and implemented a comprehensive system for tracking inventory levels, orders and deliveries.
- Monitored inventory control to align ordering processes with demand plans.
- Tracked performance metrics such as on-time delivery rate, lead time, cost per unit shipped, identifying areas for improvement where necessary.
- Implemented quality control measures throughout the warehouse operation.
- Reviewed incoming orders for accuracy prior to shipment preparation.
- Prepared shipping documents such as bill of lading, invoices and packing slips.
- Maintained accurate records of shipments and inventories in accordance with company standards.
- Supervised the loading and unloading of trucks according to established safety guidelines.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Collaborated with customers to resolve any disputes or complaints related to order fulfillment or returns processing.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Monitored warehouse operations, ensuring that all safety protocols were adhered to.
- Reduced process lags and effectively managed associates to ensure optimal productivity.
- Examined merchandise to verify price and display alignment.
- Implemented bar coding system to identify location and quantities of requested items.
- Consistently met company and department objectives within budget and time constraints.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Bar manager
Club adrenaline
01.2009 - 05.2011
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Schedule staff hours and assign duties.
- Scheduled staff hours and assigned duties to optimize workforce efficiency.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Reviewed work procedures and operational problems to identify and implement improvements in service and safety.
- Count cash to maintain accurate financial accountability. and prepare bank deposits to maintain financial accountability. and make bank deposits.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
- Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
- Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Monitored employee and patron activities to ensure compliance with liquor regulations and maintain a safe environment.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Count money and make bank deposits.
Machine Operator (Production)
Pratt & Whitney
08.2001 - 09.2004
- Operating grinding and milling CNC machinery and certified in Shot Peen, Air Flow and Water Flow for backend operations of vanes and blades.
- Set up machines for production, including thorough cleaning and preparation for specific parts.
- Programmed automated clean line with required cleaning processes for operators.
- Collaborated in fast-paced production environment to assemble jet engines.
- Ran sample parts to verify machine calculations for accuracy.
- Work in a production environment and create jet engines.
- Read blueprints and understand work instructions given to apply thermal coatings to parts.
- Participated in meetings to create business rules/standard work for provisioning analysts.
Office Manager (Management)
Tucker and Tucker assoc
05.1997 - 12.2003
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Guided employees in resolving complex problems and escalated complaints, enhancing team support and service quality.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Recruit, interview, and select employees.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
- Facilitated coordination of activities to ensure timely project completion. with other supervisory personnel or with other work units or departments.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Identified and resolved job performance issues with employees through constructive discussions, fostering accountability and improvement.
- Managed office budget to handle inventory, postage and vendor services.
- Maintain impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Tracked inventory levels and ordered supplies to maintain stock.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Managed office inventory and placed new supply orders.
- Resolved customer complaints or answered customers' questions.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Implemented office policies and procedures to streamline operations and ensure compliance with company standards.
- Analyze financial activities of department to share budgetary input with managers.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained confidential records relating to personnel matters.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Analyzed financial activities of department to share budgetary input with managers.
Education
L.M.T. - Kinesiology
Seacoast Career Schools Sanford Campus
Sanford, ME 02.2015 - 07.2015
Bachelor of Medical Biology - Medical biology
University of New England
Biddeford, ME 09.2006 - 12.2008
High School Diploma - General Studies
Milford High School
Milford, NJ 09.1995 - 01.1998
Skills
- Hospitality
- Food safety
- Beer
- Inventory control
- Staff training
- Customer service
- Event coordination
- Conflict resolution
- Problem solving
- Effective communication
- Team leadership
- Operational efficiency
- Cash handling
- Time management
- Sales analysis
- Health and safety
- Hospitality and accommodation
- POS system proficiency
- Safe serving practices
- Staff scheduling
- Customer relations
- Vendor negotiation
- Performance monitoring
- Health codes compliance
- Sales forecasting
- Verbal and written communication
- Inventory management
- Supervisory experience
- Safety awareness
- Training and mentoring
- Shift scheduling
- ABC standards
- Clear communication
- Vendor relationship management
- Upselling techniques
- Relationship building
- Product ordering knowledge
- Workplace safety protocols
- Budget development
- Financial reporting
- Decision-making
Languages
English, Fluent
Social Networks
English, Fluent
Timeline
Bar manager
Saco eagles
05.2016 - 05.2021
L.M.T
Healing Hands Massage
10.2015 - 04.2019
L.M.T. - Kinesiology
Seacoast Career Schools Sanford Campus
02.2015 - 07.2015
Weekend distribution manager
Journal tribune
03.2011 - 08.2015
Bar manager
Club adrenaline
01.2009 - 05.2011
Bachelor of Medical Biology - Medical biology
University of New England
09.2006 - 12.2008
Machine Operator (Production)
Pratt & Whitney
08.2001 - 09.2004
Office Manager (Management)
Tucker and Tucker assoc
05.1997 - 12.2003
High School Diploma - General Studies
Milford High School
09.1995 - 01.1998