Angela Fernandez
Waukesha,WI
Summary
I am very much looking forward to utilizing my skill sets and experience that I have obtained in the various areas of working in the wholesale distribution/Vending Business Professional administrative expert prepared for leading and optimizing office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and communication. Reliable and efficient with proactive approach to problem-solving and organizational excellence.
Overview
19
19
years of professional experience
Work History
ADMINISTRATIVE MANAGER
TOTAL FOODS
09.2020 - Current
- Inventory Control- Counting inventory, researching shortages, doing adjustments
- Billing back Mfg for damaged/short product, salesman samples, broker samples
- Facilitate all customer sales reporting to Food Buying Groups
- Billback Mfg for our Monthly & Quarterly Rebates
- Item Maintenance- set up new items and maintaining
- Set up new Vendors/Mfg
- Put together all new Mfg pricing for each month throughout the month
- End of Month- enter all new item pricing and customer pricing
- Handle all Item promotions
- Maintain monthly price increase list
- Maintain monthly new items list
- Facilitate sales to distressed customer RCI Reclaim Center
- Recapture cost of goods that we sold to distressed
- Handle all customer pricing
- Back up for Receiving of product
- Back up for Customer Service
- Customer credits
- Look at DOT every week and order accordingly- DOT is like Sysco where we order all diff Mfg from one source
- Pricebook- Have helped build it from the ground up with the program Access database system to coincide with Sage (our operating system) NOT the IT part
- Once all of the new information is in the price book for the month I then export into our operating system and download all customer price books and then send all of them out
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.
Customer Service Representative
Master Wholesale & Vending Supply/Vistar
10.2005 - 08.2020
- Responsible for processing orders and managing them through completion
- Managed customer shortages and product availability
- Lead CSR for Wisconsin and Minnesota facilities
- Addressed customer issues with the objective for customer satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
MARKETING & SALES SPECIALIST/OPERATIONS SUPPORT SPECIALIST
Master Wholesale & Vending Supply/Vistar
10.2005 - 08.2020
- Investigated inventory issues & processed inventory adjustments
- Handled bill backs to the Mfg
- Item set up and management from start to finish in SAGE
- Processed monthly and quarterly reports
- Printed and emailed monthly price books for customers
- Processed all customer credits/Driver RMA’s
- Set up customers with online ordering/Dealt with any issues customers experienced
- Assisted in moving out/selling short dated inventory to customers
- Back up for compiling/entering deposits
- Back up for processing transfers
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Lead customer service for Dallas facility
Master Wholesale & Vending Supply/Vistar
10.2005 - 08.2020
- First point of contact for all Dallas customers
- Processed all daily orders and handled all customer issues
- Processed and investigated all customers credits
- Point person for online ordering
- Maintain items in SAGE
- Process transfers between Master Dallas and Vistar NT
- I traveled to the Dallas facility when Vistar bought Master Wholesale to switch it over and then again to close out the Dallas location once Vistar was done with that location
INSIDE SALES SPECIALIST
Master Wholesale & Vending Supply/Vistar
10.2005 - 08.2020
- Reaching out to customers/Being first point of contact for sales
- Building sales with current customers/Getting new business
- Letting customers know about new items/Sending out samples
- Building customer relationships
Education
High School Graduate -
Port Washington High School
Port Washington, WI01.1997
Skills
- Building customer relationships
- Problem solving
- Leadership skills
- Supporting customer sales
- Detailed oriented
- Silvon
- DEV operating systems
- SAGE
- ACCESS database
- Office Administration
- Organization and Multitasking
- Critical Thinking
Timeline
ADMINISTRATIVE MANAGER
TOTAL FOODS
09.2020 - Current
Customer Service Representative
Master Wholesale & Vending Supply/Vistar
10.2005 - 08.2020
MARKETING & SALES SPECIALIST/OPERATIONS SUPPORT SPECIALIST
Master Wholesale & Vending Supply/Vistar
10.2005 - 08.2020
Lead customer service for Dallas facility
Master Wholesale & Vending Supply/Vistar
10.2005 - 08.2020
INSIDE SALES SPECIALIST
Master Wholesale & Vending Supply/Vistar
10.2005 - 08.2020
High School Graduate -
Port Washington High School