Angela Fernandez

Uptown Cafe

08.2015 - 09.2025

Maintained a clean and organized cafe environment, ensuring compliance with health and safety regulations.
Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring overall customer satisfaction
Developed strong product knowledge to effectively answer customer questions about menu items or specialty products
Collaborated with kitchen staff to ensure timely food preparation while maintaining quality standards
Conducted regular inventory checks to ensure accurate stock levels and minimize waste or shortages
Managed vendor relationships, including ordering supplies and negotiating contracts to optimize cost and savings
Introduced new menu items to add variety and selections and meet customer preferences
Ensured compliance with all local health department regulations regarding food handling procedures
Implemented a loyalty program that resulted in an increase in repeat customers
Maintained accurate cash handling procedures during cashier shifts
Created visually appealing displays of merchandise of baked goods at the counter area
Maintained and updated the digital menu board as needed to keep up with the different menu items and changing prices
Improved customer satisfaction by consistently providing friendly and efficient service.
Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.