Angela Ferrigno
Milford,CT
Summary
Experienced in retail operations with a focus on enhancing customer service through effective team leadership and training. Managed cash handling processes, ensuring accuracy in transactions and minimizing discrepancies during audits. Developed product knowledge initiatives that improved sales performance by equipping staff with essential information for customer interactions. Oversaw daily store operations, fostering a collaborative environment that contributed to team productivity and customer satisfaction.
Overview
14
14
years of professional experience
2023
2023
years of post-secondary education
Work History
Lead Cashier/Prestige Beauty Advisor
Ulta
Lady Lake, Florida
10.2020 - 06.2024
- Led a team of cashiers, ensuring efficient operations and enhancing customer service experiences through effective training.
- Managed cash handling processes, maintaining accuracy in transactions and minimizing discrepancies during daily audits.
- Developed product knowledge programs for staff, resulting in improved sales through informed customer interactions and recommendations.
Assistant Manager
Patchington
03.2019 - 12.2020
- Assisted in managing daily store operations by overseeing sales staff and ensuring exceptional customer service experiences.
- Trained and mentored new employees, fostering a collaborative work environment and enhancing team productivity.
- Implemented inventory management practices that minimized stock discrepancies and improved product availability for customers.
Key Holder
Bath and Body Works
11.2010 - 06.2017
- Led daily operations by managing inventory levels, ensuring product availability, and maintaining visual merchandising standards.
- Trained and mentored new team members on customer service protocols and effective sales techniques to enhance performance.
- Monitored sales performance and provided feedback to staff, driving improvements in customer engagement and satisfaction.
Education
Illustration
Sacred Heart University
Fairfield, Connecticut, CT 09.1977 - 08.2022
Central High School
Bridgeport , CT Skills
- Cash handling
- Transaction accuracy
- Customer engagement
- Sales techniques
Accomplishments
- Dean's List
Timeline
Lead Cashier/Prestige Beauty Advisor
Ulta
10.2020 - 06.2024
Assistant Manager
Patchington
03.2019 - 12.2020
Key Holder
Bath and Body Works
11.2010 - 06.2017
Illustration
Sacred Heart University
09.1977 - 08.2022
Central High School