Nazanah Garcia
Cheyenne,WY
Summary
I have over 4 years of customer service. Working in retail, food service, childcare, and some healthcare settings. I am looking for an opportunity in an office with data entry, customer support, or sales. I am very willing to go the extra mile for my workplace. I enjoy collaborating with others to stay on top of existing goals. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Cashier / Prestige Beauty Advisor
Ulta beauty
03.2023 - Current
- Promoted from Beauty Advisor within 4 months
- Lead the team in most credit card applications
- Responsible for driving loyalty results, including credit, through a focus on performance, people, and process
- Supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, and delivers exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributes to achieve goals
- Contribute to meeting or exceeding the store's goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store
- Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services
- Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
- Assist in the training of new cashiers, and cross-training other associates in cashiering
- Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance
- Collaborate with managers and associates throughout the store to help grow the business
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
Walmart Stocker
Walmart
09.2022 - 02.2023
- Provides member service by acknowledging the member and identifying member needs
- Providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services
- Maintains safety of facility according to company policies and procedures by conducting safety sweeps
- Maintains the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area
- Stocking, arranging and organizing merchandise
- Setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise
- Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed.
Server/Hostess
Red Lion Hotels
03.2022 - 07.2022
- Welcoming and sitting diners comfortably in the dining section
- Taking customers’ food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations.
Cashier/Customer Service
JCPenney
06.2021 - 03.2022
- Greet and checkout customers with a friendly approach
- Responsible for signing up customers for credit cards
- Offer and sell the benefits of the JCPenney Card to customers for the best savings
- Greet and assist customers in finding products and delivering outstanding customer service
- Clean checkout area towards company standards
- Assist with floor recovery on merchandise racks and tables in assigned area
- Assist with put backs and fitting rooms.
Child Care Worker
Promise Patch Kids
05.2020 - 08.2021
- Assisting teachers with lesson preparation and execution
- Implementing classroom routines and rules
- Helping children meet their social, intellectual, emotional, and physical needs based on their development
- Ensuring children's safety by constantly supervising them through sound and sight
- Maintaining classroom materials, equipment, and arranged spaces
- Creating an inviting, pleasant, and tidy atmosphere for children.
Education
High school diploma -
East High School
Cheyenne, WY10.2021
Skills
- Cashiering
- Cash Handling (1 year)
- Food Service
- Microsoft Office Suite
- Customer Service
- Event Planning
- Hotel Experience
- Childcare
- Pet care
- Host/Hostess
- Pallet Jack
- Photography
- Cash Drawer Reconciliation
- Visual Merchandising
- Customer Assistance
- POS System Proficiency
- Training and Coaching
- Cash Handling
- Dependability
- Manager Support
- Upselling Strategies
- Sales Expertise
- Conflict Resolution
- Loss Prevention
- Team Leadership
- Inventory Management
- Store Policies Enforcement
- Organizational Skills
- Task Prioritization
- Performance Evaluation
Certification
- First Aid Certification
- CPR Certification
Timeline
Lead Cashier / Prestige Beauty Advisor
Ulta beauty
03.2023 - Current
Walmart Stocker
Walmart
09.2022 - 02.2023
Server/Hostess
Red Lion Hotels
03.2022 - 07.2022
Cashier/Customer Service
JCPenney
06.2021 - 03.2022
Child Care Worker
Promise Patch Kids
05.2020 - 08.2021
High school diploma -
East High School
Similar Profiles
Megan O'NeilMegan O'Neil
Beauty Advisor at Ulta BeautyBeauty Advisor at Ulta Beauty
Danica MarianiDanica Mariani
Experience (Services) Manager at Ulta BeautyExperience (Services) Manager at Ulta Beauty
Shelby JonesShelby Jones
Operations Manager at Ulta Beauty Inc.Operations Manager at Ulta Beauty Inc.
Cayla RamosCayla Ramos
Associate at Ulta Beauty Inc.Associate at Ulta Beauty Inc.
Frank Garafola IIIFrank Garafola III
Owner/Operator at Iron Paw ConstructionOwner/Operator at Iron Paw Construction