Angela Fields
Grand Saline,TX
Summary
Results-focused Customer Service who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer satisfaction..
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Walmart
Canton, TX
06.2025 - Current
- Handled customer inquiries and resolved issues promptly, enhancing satisfaction levels.
- Collaborated with management to identify and address recurring customer concerns, driving service improvements.
- Maintained knowledge of store promotions and product locations to assist customers effectively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Registered Nurse, Emergency Department
UT Health Athens
Athens, TX
11.2022 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Managed care from admission to discharge.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Registered Nurse Case Manager, Hospice
Caring Hearts Hospice
Gun Barrel, TX
03.2022 - 08.2023
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Charge Nurse
Kemp Care Center
Kemp, TX
10.2017 - 06.2022
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Supervised and managed daily scheduling, tasking, and administration.
- Educated family members and caregivers on patient care instructions.
Assistant Director of Nursing
Brentwood Place Three
Dallas, TX
07.2021 - 02.2022
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Communicated with patients, ensuring that medical information was kept private.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Successfully negotiated client contract renewals to create increased revenue.
Obstetrics and Gynecology Registered Nurse
Parkland Health And Hospital Systems
Dallas, TX
02.2015 - 07.2017
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth
- Developed and implemented strategies to improve labor and delivery processes and patient outcomes
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress
Registered Nurse, Labor and Delivery
Texas Regional Medical Center
Sunnyvale, TX
03.2010 - 10.2013
- Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum.
- Managed patients recovering from medical or surgical procedures.
- Managed care from admission to discharge
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes
Registered Nurse, Labor and Delivery
East Texas Medical Center Athens
Athens, TX
03.2007 - 03.2010
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Interim Manager, Registered Nurse
Presbyterian Hospital Of Kaufman
Kaufman, TX
09.2001 - 03.2007
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Managed care from admission to discharge.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Established and continuously optimized unit schedules and individual work assignments
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off
- Supervised, directed, and motivated high-quality performance from nursing staff
Education
Associate of Applied Science - Nursing
Trinity Valley Community College
Athens, TX05.2001
Skills
- Initiating IVs
- Hearing Screenin
- Compassionate and Caring
- Medical Triage
- Heart Monitoring
- Emergency Patient Triage
- EMR Systems
- Interpreting EKGs
- Patient Stabilization
- Patient Triage
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Customer focus
- Customer inquiries
- Customer relationship management (CRM)
Certification
- EPNC Training
- ACLS Training
- BLS
- PALS
- Licensed Registered Nurse
Languages
Spanish
Limited Working
Timeline
Customer Service Cashier
Walmart
06.2025 - Current
Registered Nurse, Emergency Department
UT Health Athens
11.2022 - Current
Registered Nurse Case Manager, Hospice
Caring Hearts Hospice
03.2022 - 08.2023
Assistant Director of Nursing
Brentwood Place Three
07.2021 - 02.2022
Charge Nurse
Kemp Care Center
10.2017 - 06.2022
Obstetrics and Gynecology Registered Nurse
Parkland Health And Hospital Systems
02.2015 - 07.2017
Registered Nurse, Labor and Delivery
Texas Regional Medical Center
03.2010 - 10.2013
Registered Nurse, Labor and Delivery
East Texas Medical Center Athens
03.2007 - 03.2010
Interim Manager, Registered Nurse
Presbyterian Hospital Of Kaufman
09.2001 - 03.2007
Associate of Applied Science - Nursing
Trinity Valley Community College