Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
CustomerServiceRepresentative

Madison Silkey

Victoria,TX

Summary

Compassionate and adaptable nursing student with experience in medication administration and patient assessments. Committed to enhancing patient satisfaction through effective communication and attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

HEB Grocery Store
Victoria, TX
02.2021 - Current
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Assisted in training new staff on customer service protocols and store systems.
  • Managed inventory levels by restocking shelves and conducting regular audits.
  • Collaborated with team members to streamline checkout processes, reducing wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science -

Associate of Science - Nursing

Victoria College
Victoria, TX
05-2026

Skills

  • Medication administration ~ oral, subcutaneous, IV push (central line, intra-jugular and PIV) IV piggy back
  • Team collaboration ~ theory group project, clinical group project
  • Patient care ~ starting IVs, inserting foley catheters, initiating tele monitoring
  • Vital signs monitoring
  • Nursing assessments
  • Punctual and reliable

Certification

CPR - BLS

Interests

  • Avid Reader
  • Crafting and DIY Projects
  • I enjoy cooking for friends and family gatherings

Timeline

Customer Service Representative

HEB Grocery Store
02.2021 - Current

Associate of Science -

Associate of Science - Nursing

Victoria College
Madison Silkey