Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

ANGELA FOCHT

Altoona,PA

Summary

Dynamic leader with proven expertise in organizational problem-solving and team development. Demonstrated success in enhancing company performance through effective training and employee engagement strategies. Extensive experience in project management, ensuring timely execution and resource optimization. Achievements include significant cost savings and improved operational efficiency through strategic management initiatives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Care Coordination Manager

Season Health
12.2024 - Current
  • Led operations for nationwide virtual care platform, driving process evaluations and scaling initiatives in scheduling and referrals.
  • Conducted team performance evaluations, offering constructive feedback for enhancement.
  • Partnered with senior management to create long-term strategies for coordination efforts.
  • Reviewed employee performance continuously, delivering coaching for sustained improvement.
  • Collaborated with engineering, clinical, and billing teams to optimize workflows through automation.
  • Implemented EMR data integrity systems, ensuring adherence to HIPAA and telehealth standards.
  • Monitored key KPIs to facilitate continuous improvement in conversion rates and processing efficiency.
  • Created and updated SOPs for operational workflows, including training resources and audit documentation.

Patient Navigator & Referrals Manager

Season Health
06.2022 - 12.2024
  • Managed end-to-end intake and referral coordination across multiple states with a remote team.
  • Collaborated with internal stakeholders to streamline processes and reduce order processing time.
  • Established scalable documentation standards that enhanced cross-departmental communication on new services.

Director of Food & Nutrition

The Nutrition Group
Irwin, PA
03.2013 - 06.2022
  • Directed multi-site operations, ensuring efficient service delivery through vendor and compliance coordination.
  • Managed documentation, reporting, and process improvement initiatives aligned with federal and state regulations.
  • Created comprehensive operational documentation, including SOPs and training modules from inception.

Dietetic Technician

HealthSouth Rehabilitation Hospital
Altoona, USA
06.2011 - 03.2013
  • Supported clinical teams in patient education and discharge planning; maintained detailed patient records and compliance documentation.

Nutrition & Food Services Supervisor

Huntingdon County Child and Adult Development Corp.
Huntingdon, USA
01.2008 - 06.2011
  • Oversaw nutrition operations across multiple care centers; managed CACFP documentation and trained staff on compliance standards.

Education

Bachelor of Science - Nutritional Sciences

The Pennsylvania State University
University Park, PA

Skills

  • Healthcare operations and optimization
  • EMR and telehealth management
  • Workflow design and automation
  • KPI tracking and reporting
  • Order processing and SLA management
  • Cross-functional collaboration
  • Technical documentation and SOPs
  • Remote team leadership
  • Healthie EMR systems
  • Zendesk support
  • Google Workspace proficiency
  • Excel expertise
  • Slack communication
  • Zoom meetings
  • KPI dashboards and tools
  • HIPAA compliance and protocols
  • SOP documentation and workflows
  • Referral management and scheduling

Certification

  • Nutrition & Dietetic Technician, Registered (NDTR)
  • Certified Health Coach

Affiliations

  • Altoona Community Theatre Board of Directors, Board Member
  • Chair of the Altoona Community Theatre's Fundraising Committee

Timeline

Care Coordination Manager

Season Health
12.2024 - Current

Patient Navigator & Referrals Manager

Season Health
06.2022 - 12.2024

Director of Food & Nutrition

The Nutrition Group
03.2013 - 06.2022

Dietetic Technician

HealthSouth Rehabilitation Hospital
06.2011 - 03.2013

Nutrition & Food Services Supervisor

Huntingdon County Child and Adult Development Corp.
01.2008 - 06.2011

Bachelor of Science - Nutritional Sciences

The Pennsylvania State University

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