Angela Franca
Johnston,RI
Summary
Proven Key Account Manager with a track record of fostering long-term client relationships and exceeding sales goals. At Mantis Innovation, I leveraged my expertise in client needs assessment and consultative selling to expand product offerings and achieve significant account retention and new business revenue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Key Account Manager
Mantis Innovation
06.2021 - Current
- Built and maintained strong client relationships to drive business growth.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Stayed current on company offerings and industry trends.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Key Account Manager
Patriot Energy Group
02.2013 - 06.2021
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Client Advocate
EarthLink Business
05.2011 - 02.2013
- Maintained high levels of client retention with personalized follow-up strategies.
- Maintained positive office environment using active listening and prompt problem solving.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients.
Education
Bachelor of Science - Business Management
Framingham State University
Framingham, MASkills
Key Account Management
Client Relationship Building/Selling
Client Needs Assessment
Account Retention
Consultative Selling
Excellent Communication
Reliability
Timeline
Key Account Manager
Mantis Innovation
06.2021 - Current
Key Account Manager
Patriot Energy Group
02.2013 - 06.2021
Client Advocate
EarthLink Business
05.2011 - 02.2013
Bachelor of Science - Business Management
Framingham State University
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