Angela French Downs
Loretto,KY
Summary
Experienced Clinical Manager with background in overseeing daily operations of healthcare facilities. Strengths include strong leadership, strategic planning and problem-solving skills. Previous work has led to improved patient care standards and streamlined operational efficiencies. Confident in ability to drive continuous improvements in clinical service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CENTER CLINICAL MANAGER
Jencare Senior Medical Center
Louisville, KY
11.2020 - Current
- Provided direct supervision of clinical staff, including coaching, mentoring, performance evaluations and disciplinary action as needed
- Oversaw daily operations of the department, including scheduling, staffing and workflow management
- Identified ways to improve efficiency in operations and implemented process changes
- Evaluated existing policies and procedures for accuracy and effectiveness; revised where necessary
- Facilitated communication between physicians, nurses and other healthcare professionals regarding patient care issues
- Directed requisition, collection, labeling, storage, or shipment of specimens
- Knowledge of OSHA and CLIA regulations
- HEDIS champion-responsible for analyzing STARS data and implementing processes of how to complete each year
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
HEDIS REVIEW NURSE
Aetna Medicare
01.2020 - 05.2020
- HEDIS measurement abstractor, all remote
HEDIS REVIEW NURSE
Aetna KY Medicaid
01.2019 - 05.2019
- Abstract HEDIS measurements from medical records, mostly remote abstraction, some field abstraction
CLINICAL SUPERVISOR
Pediatric and Neonatal Specialists
Louisville, KY
05.2009 - 09.2018
- Managed team of medical assistants, EMR super user, completed insurance verification, completed referral authorizations, Vaccine for Children Coordinator, maintained childhood vaccine supply according to state guidelines, involved with hiring and firing process processed specimens
Education
HIGH SCHOOL DIPLOMA -
Elizabethtown High school
Elizabethtown, KY05.1998
CCMA -
National Healthcareer Association
Louisville, KYSkills
- Team Management
- Clinical Safety
- Quality Improvement
- Utilization Management
- HEDIS analysis
- Medicare
- Patient care coordination
- Case management
- Patient education
Certification
- CCMA H2Z7X4S3
- CNA 50147403
- BLS Certification
References
References available upon request.
Timeline
CENTER CLINICAL MANAGER
Jencare Senior Medical Center
11.2020 - Current
HEDIS REVIEW NURSE
Aetna Medicare
01.2020 - 05.2020
HEDIS REVIEW NURSE
Aetna KY Medicaid
01.2019 - 05.2019
CLINICAL SUPERVISOR
Pediatric and Neonatal Specialists
05.2009 - 09.2018
- CCMA H2Z7X4S3
- CNA 50147403
- BLS Certification
HIGH SCHOOL DIPLOMA -
Elizabethtown High school
CCMA -
National Healthcareer Association
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