Angela F
Customer Service Representative
Little Rock,AR
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Customer Service Associate
The Home Depot
North Little Rock, AR
03.2023 - Current
- Process returns, online orders, call customers for follow ups, book installs, maintain rental for Penske
PCA/Patient Care Advocate
Sykes Enterprises, Incorporated
Malvern, AR
03.2021 - 02.2024
- Contracted to work for a pharmacy company Accredo calling and scheduling specialty medication and processing payments and insurance information
Customer Service Representative
AT&T
Little Rock, AR
12.2020 - 12.2022
- Customer care representative have to answer call assist with the customer needs and concerns
- Making plan changes, adjusting billing errors, order equipment, sale products, send out emails
- I was number 1 in attainment out of 550 representatives in the surrounding districts for a week with only being there 3 months
General Manager/Customer Service
J Chatman Transport LLC
Dumas, AR
01.2016 - 12.2020
- I dispatch
- I do bookkeeping
- I log all data on the computer
- I answer the phone through out the day
- I do payroll
- I provided customer service on a daily basis
MTX Operator
Lennox Industries
Stuttgart, AR
04.2007 - 04.2019
- I ran a machine that made wires to go on an air conditioner units
- I had to inspect all pieces logged all the pieces down, did routine maintenance work on the machine a lot of different jobs
- Maintained equipment, Assembled wires, Followed all safety procedures, Sorted material
Education
High school diploma -
Pulaski Technical College
02.2024
Skills
- Inventory
- Operations
- Payroll
- Scheduling
- Training
- Microsoft Word (Less than 1 year)
- Word
- Team Building
- Accounts Payable
- Office Management
- Management
- Assembly
- Cash handling
- Customer service
- Communication skills
- Call Center
- Customer Support
- Typing
- Insurance Verification
- Medical Scheduling
- Patient Care
- Merchandising
- Cashiering
- Technology sales
- Phone etiquette
- Office management
- Cash register
- Technical support
- Complaint Handling
- Fast Learner
- Service Recommendations
- Problem-Solving
- Team Member Training
- Willingness to Lead
- Customer Service
- Order Fulfillment
- Attention to Detail
- Credit Card Processing
- Positive and Friendly
- Work Prioritization
- Quality Control
- Multitasking and Organization
- Help Desk Support
- Payment Processing
- Order Processing
- Order fulfillment
- Service recommendations
- Retail store support
- Professional telephone demeanor
- Money handling abilities
- Sales expertise
- CRM
Certification
- Certified Notary Public
- CPR Certification
- Arkansas Pharmacy Technician
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Lead Customer Service Associate
The Home Depot
03.2023 - Current
PCA/Patient Care Advocate
Sykes Enterprises, Incorporated
03.2021 - 02.2024
Customer Service Representative
AT&T
12.2020 - 12.2022
General Manager/Customer Service
J Chatman Transport LLC
01.2016 - 12.2020
MTX Operator
Lennox Industries
04.2007 - 04.2019
High school diploma -
Pulaski Technical College