STEPHANIE DAVIS
Tacoma,WA
Summary
Dynamic Lead Customer Service Associate at Rite Aid with a proven track record in team leadership and conflict resolution. Expert in financial management and inventory control, consistently enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for cultivating strong customer relationships and driving sales through strategic visual merchandising.
Overview
33
33
years of professional experience
Work History
Lead Customer Service Associate
Rite Aid
Puyallup, WA
01.1992 - Current
- Cultivated strong relationships with customers through timely responses to queries.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Attend to the merchandising of new product placement.
- Accountable for store cash, and other financial assets.
- Control inventory by performing proper receiving and stocking, including accurate cycle counting, and reporting inventory problems to the store manager.
Recieving Lead
Bed Bath & Beyond
Lakewood, WA
12.2001 - 12.2016
- Supervised receiving staff by providing direction on daily tasks and monitoring performance to ensure compliance with established procedures.
- Coordinated with suppliers regarding delivery schedules for out-of-stock items.
- Tracked discrepancies between orders placed and actual receipts; notified management of any shortages or damages.
- Organized warehouse space for efficient storage of goods and stock rotation.
- Assisted with training new employees on best practices related to material handling processes.
- Verified quantity, quality and type of items received to ensure accuracy against purchase orders.
- Processed all returned merchandise according to company policies; ensured proper credit was issued where applicable.
Merchandiser
New West Distributing
Reno , NV
06.2016 - 06.2016
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Monitored stock to maintain sufficient quantity of featured product.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Education
Forklift Certification
Clover Park Technical College
Lakewood, WA05-2000
High School Diploma -
Franklin Pierce
Tacoma, WA06-1987
Skills
- Customer service
- Team leadership
- Conflict resolution
- Financial management
- Inventory control
- Visual merchandising
- Sales support
- Product knowledge
- Employee training
- Problem solving
- Complaint handling
- Fast learner
- Team performance
- Effective communication
- Time management
- Positive and friendly
- Cash handling
Timeline
Merchandiser
New West Distributing
06.2016 - 06.2016
Recieving Lead
Bed Bath & Beyond
12.2001 - 12.2016
Lead Customer Service Associate
Rite Aid
01.1992 - Current
Forklift Certification
Clover Park Technical College
High School Diploma -
Franklin Pierce