Summary
Overview
Work History
Education
Skills
Timeline
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Bana Debesay

Las Vegas,NV

Summary

Professional in customer service management with commitment to excellence in team performance and customer satisfaction. Experienced in optimizing service operations and improving client interactions. Known for collaborative approach and adaptable mindset, fostering positive team environment and ensuring high-quality service delivery.

Overview

6
6
years of professional experience

Work History

Lead Customer Service Associate

Hudson News
11.2024 - Current
  • Actively participated in company-wide initiatives designed to enhance workplace culture and promote employee engagement.
  • Optimized workflows through continuous process improvement efforts, enhancing operational efficiency.
  • Drove sales growth by identifying upselling opportunities during customer interactions and promoting additional products or services when appropriate.
  • Delivered comprehensive product knowledge training sessions to peers, elevating collective expertise levels.

Host

Carmines Italian Cuisine
06.2024 - 11.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Flight Attendant

Spirit Airlines
06.2023 - 06.2024
  • Ensure the safety and security of passengers on board the aircraft
  • Conduct pre-flight safety demonstrations and provide instructions to passengers
  • Assist passengers with boarding and disembarking the aircraft
  • Serve snacks and beverages to passengers during flight
  • Respond to passenger requests and inquiries in a professional and courteous manner
  • Handle inflight emergencies and provide first aid when needed
  • Maintain a clean and organized cabin environment through out the flight
  • Adhere to all airline policies and procedures, including those related to safety and security
  • Work effectively as part of a team with other flight crew members to ensure a smooth and enjoyable flight experience for passengers
  • Stay up to date on all relevant safety regulations and procedures to ensure compliance at all times

Clear Ambassador

Clear
09.2021 - 05.2023
  • Greeted customers and clients to create a welcoming atmosphere
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude
  • Upsell membership by explaining the exact benefit of the service and pricing
  • Assisted in making payments and helped to use promotions and discounts

HMS Host

Villa Reasturant
03.2021 - 09.2021
  • Maintained high standards of customer service during high volume high paced operations
  • Communicated clearly and positively with coworkers and management
  • Mastered point of service (POS) computer system for automated order taking
  • Handled currency and credit transactions quickly and accurately

Cashier and Assistant Manager

Rebel Gas Station
11.2019 - 03.2021
  • Operated cash register for cash and credit card transactions with excellent accuracy levels
  • Worked closely with manager to solve problems and handle customer concerns
  • Completed inventory counts and ordered merchandise
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes

Education

High School Diploma - undefined

Saint Joseph School
06.2016

Skills

  • Passenger safety management
  • Aircraft operations support
  • Direct passengers
  • Creative thinking
  • Customer service
  • Food and beverage service
  • Regulatory compliance
  • Fast learner
  • Computer skills
  • Problem-solving

Timeline

Lead Customer Service Associate

Hudson News
11.2024 - Current

Host

Carmines Italian Cuisine
06.2024 - 11.2024

Flight Attendant

Spirit Airlines
06.2023 - 06.2024

Clear Ambassador

Clear
09.2021 - 05.2023

HMS Host

Villa Reasturant
03.2021 - 09.2021

Cashier and Assistant Manager

Rebel Gas Station
11.2019 - 03.2021

High School Diploma - undefined

Saint Joseph School
Bana Debesay