Catherine Warner
Flight Attendant
Sandy,UTAH
Work Preference
Desired Job Title
Flight AttendantOverview
3
3
Certificates
18
18
years of professional experience
Work History
Customer Care Associate
OVERSTOCK.COM
10.2013 - 12.2014
- Coordinated with Partner Care, Liaison, and Logistics teams to resolve order and account escalations.
- Placed phone orders and supported customers through product, billing, and delivery questions.
- Applied company policy while delivering clear, patient service during difficult conversations.
Fraud Investigator / Loss Prevention
OVERSTOCK.COM
10.2013 - 12.2014
- Investigated fraudulent activity across finance orders, using multiple tools to identify subjects and confirm risk.
- Verified flagged orders for review, reducing exposure to losses and escalating issues when patterns appeared inconsistent.
- Documented investigation findings clearly to support resolution, case tracking, and internal finance follow-up.
Flight Attendant
ALLEGIANT AIRLINE
09.2022 - 07.2026
- Handle passengers daily with attentive service, safety awareness, and clear communication throughout the flight.
- Monitor cabin conditions and follow flight safety procedures while responding calmly to changing situations.
- Coordinate closely with crew members to deliver consistent service, share updates, and keep operations aligned.
- Resolve passenger concerns with patience, de-escalation techniques, and professional support during delays or disruptions.
Billing Quality Specialist
APRIA HEALTHCARE
10.2015 - 09.2022
- Processed [number] patient records weekly while confirming intake details and supporting timely order handling.
- Verified insurance information for accuracy and completeness, resolving discrepancies to support clean order processing.
- Collected clinical information needed for reimbursement and order processing, then maintained supporting documentation for follow-up.
- Contacted patients to confirm demographics, explain financial responsibilities, and communicate product or service information professionally.
Account Representative II
SUTTER PHYSICIAN SERVICES
02.2015 - 06.2015
- Investigated patient account balances, analyzed credit entries, and reconciled records to support accurate receivable management.
- Processed eligibility, benefits, and authorization checks to confirm coverage before claim submission and follow-up.
- Maintained organized documentation across unpaid claims, insurance correspondence, and account research for timely resolution.
Health Unit Coordinator II
LDS HOSPITAL EMERGENCY DEPT
02.2012 - 09.2013
- Coordinated with doctors, nurses, and support staff to track assigned tasks and keep the unit moving.
- Maintained patient records with accurate filing, updates, and organization for quick retrieval.
- Kept the department running smoothly by handling administrative tasks and supporting day-to-day operations.
Inventory Control Clerk
PETERBILT OF UTAH
03.2011 - 02.2012
- Processed customer orders and credits for 4 stores, maintaining timely fulfillment across locations.
- Verified inventory items were correctly set up in the system, improving record accuracy for daily operations.
- Resolved shipping and order discrepancies by investigating mismatches and updating records promptly.
- Applied inventory control procedures to support accurate stock management and reliable order flow.
Sales and Service Representative
CONVERGYS
04.2010 - 03.2011
- Answered general account questions and resolved complaints to support positive customer experiences.
- Processed requests for credit increases and managed rewards redemptions accurately.
- Offered credit protection and identity theft protection to cardholders based on account needs.
Customer Service/Technical Support Representative
TELEPERFORMANCE USA
07.2008 - 04.2010
- Collaborated with clients to diagnose technical issues and guide clear, practical resolutions.
- Prioritized competing requests across large workloads to maintain timely service and accuracy.
- Learned new software applications quickly to support changing procedures and daily goals.
Education
Bachelor of Science - Medical Tech
Associate's degree - Practical Nursing
Certified Nursing Assistant -
Skills
Passenger service
Passenger assistance
Boarding coordination
Crew coordination
Multilingual skills
Flight safety
Passenger safety management
Emergency procedures
Conflict resolution
Clear communication
Cabin crew leadership
Irregular operations support
FAA safety regulations
De-escalation techniques
Customer experience management
Inflight service standards
Special assistance protocols
Summary
Flight Attendant ensuring passenger safety, comfort, and calm service for 150+ passengers per segment across domestic and international routes. Supports emergency response coordination, preflight briefings, and cabin procedures while maintaining punctual departures and clear crew communication. Adapts quickly to variable shifts, changing climates, and public-facing situations without supervision.
Certification
Flight Attendant Certification
Timeline
Flight Attendant Certification
10-2022
CPR Certification
09-2022
First Aid Certification
09-2022
Flight Attendant - ALLEGIANT AIRLINE
09.2022 - 07.2026
Billing Quality Specialist - APRIA HEALTHCARE
10.2015 - 09.2022
Account Representative II - SUTTER PHYSICIAN SERVICES
02.2015 - 06.2015
Customer Care Associate - OVERSTOCK.COM
10.2013 - 12.2014
Fraud Investigator / Loss Prevention - OVERSTOCK.COM
10.2013 - 12.2014
Health Unit Coordinator II - LDS HOSPITAL EMERGENCY DEPT
02.2012 - 09.2013
Inventory Control Clerk - PETERBILT OF UTAH
03.2011 - 02.2012
Sales and Service Representative - CONVERGYS
04.2010 - 03.2011
Customer Service/Technical Support Representative - TELEPERFORMANCE USA
07.2008 - 04.2010
Southwestern University - Bachelor of Science, Medical Tech
Philippine Paramedical & Technological School - Associate's degree, Practical Nursing
CCNA - Certified Nursing Assistant,
References
References available upon request.
Professionalreferences
- Carmen Dennis, 916.205.3367, Flight Attendant, Allegiant Airlines
- Mr. James Inglis, 801.831.6115, Sales Manager, Granite Construction
- Ms. Lori Brown, 801.634.4880, Human Resource, Smith's Marketplace
References
References available upon request.