Nobuhle Yeye Mamba
Indianapolis,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of post-secondary education
20
20
years of professional experience
Work History
Customer Service Representative (QPS)
United Airlines
Indianapolis, Indiana
09.2022 - Current
- Assisted United Airlines customers with check-in, ticketing, and boarding processes.
- Greeted travelers and answered questions about United Airlines services and schedules.
- Coordinated with gate agents, baggage teams, and ramp staff on departures.
- Handled customer complaints with calm communication and professional service.
- Followed United Airlines safety, security, and airport service procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
United Airlines
Indianapolis, IN
09.2022 - Current
- Answered customer inquiries for ChatGPT support through chat and email channels.
- Resolved routine account issues using ChatGPT help resources and internal guidelines.
- Documented customer cases in ChatGPT support system for accurate follow-up.
Menzi’s Agiation
Dispatcher and wheelchair co-Ordinator
Indianapolis, IN
04.2022 - Current
- Coordinated wheelchair services as dispatcher
- Assisted passengers with mobility needs during airport boarding and arrival processes.
- Pushed wheelchairs safely through terminals, gates, and baggage claim areas.
- Communicated with airline staff about passenger transfer needs and flight changes.
- Supported passengers with curbside check-in, gate access, and departure coordination.
- Managed wheelchair availability and staged equipment near busy airport locations.
- Helped passengers navigate security checkpoints and restricted airport areas.
- Lifted and secured personal items while escorting passengers between locations.
- Maintained professional service standards while supporting airline customer care operations.
- Helped customers enter airplane, locate seat and stow luggage.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Transported individuals needing wheelchair assistance within airport
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Reviewed airline tickets and interpreted city codes for passenger assistance
- Updated product displays according to company guidelines.
- Provided advice to customers about wheelchair features, functions and maintenance requirements.
- Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
- Resolved customer complaints regarding product performance or service issues in a timely manner.
Lead and a supervisor
Primeflights aviation
Indianapolis, IN
03.2019 - 09.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Cake Decorator
Brownsburg Walmart
Indianapolis, IN
02.2016 - 04.2021
- Decorated cakes for Brownsburg Walmart bakery using custom icing and seasonal designs.
- Piped borders, writing, and decorative details on celebration cakes.
- Assisted customers with cake design requests and order customization.
- Assisted customers in selecting appropriate cake designs for their events.
- Prepared frosting, fillings, and cake bases for daily bakery orders.
- Organized inventory of cake supplies and decorating tools., decorating tools, and bakery ingredients.
- Sanitized decorating stations to maintain a hygienic workspace., mixers, and bakery work areas after production.
- Provided guidance to other team members regarding proper cake decorating techniques.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
Wardrobe and special effect make up artist
Urban brew studios
Johannesburg
01.2007 - 09.2015
- Supported daily administrative tasks for company office operations.
Education
Associate of Arts - Film Maker
Afda Film Academy
Johannesburg, SA 01.2004 - 12.2006
Mpopotha High School
Hlathikhulu Swaziland, NaSkills
- Airline & Airport Operations
- Passenger Service
- Ticketing & Check-In
- Gate Operations
- Ramp Operations
- Aircraft Operations Support
- Customer Service
- Team Leadership
- Employee Training & Support
- Safety & Compliance
- Problem Solving
- Conflict Resolution
- Communication
- Time Management
- Attention to Detail
- Working Under Pressure
- Multicultural Customer Service
Timeline
Customer Service Representative (QPS)
United Airlines
09.2022 - Current
Customer Service Representative
United Airlines
09.2022 - Current
Menzi’s Agiation
Dispatcher and wheelchair co-Ordinator
04.2022 - Current
Lead and a supervisor
Primeflights aviation
03.2019 - 09.2022
Cake Decorator
Brownsburg Walmart
02.2016 - 04.2021
Wardrobe and special effect make up artist
Urban brew studios
01.2007 - 09.2015
Associate of Arts - Film Maker
Afda Film Academy
01.2004 - 12.2006
Mpopotha High School