YULIETH BENITEZ-VARGAS

• Assist international passengers with check-in, ticketing, boarding, and baggage services.
• Verify travel documentation and ensure compliance with airline, TSA, and international travel requirements.
• Resolve passenger concerns regarding delays, cancellations, oversold flights, itinerary changes, and baggage issues.
• Coordinate with flight crews, gate personnel, and airport operations teams to ensure efficient departures.
• Support passengers requiring special assistance, including unaccompanied minors and travelers with mobility needs.
• Maintain professionalism and composure while managing high-volume passenger traffic and time-sensitive situations.

• Led and coached teams across multiple locations while maintaining exceptional customer service standards.
• Recognized among the top-performing employees nationally for leadership, execution, and customer engagement.
• Successfully improved operational performance at multiple underperforming locations through coaching and team development.
• Built strong relationships with customers and colleagues through effective communication, mentorship, and problem-solving.

• Ranked among the top-performing Mobile Experts nationally and received multiple Winners Circle recognitions.
• Delivered exceptional customer experiences through personalized service, conflict resolution, and relationship building.
• Assisted with store operations, inventory management, opening and closing procedures, and team support.
• Demonstrated strong communication skills while serving customers from diverse backgrounds.

• Coordinated outreach initiatives, community events, and volunteer teams serving diverse populations.
• Trained and mentored team members while fostering collaboration and positive community engagement.
• Developed strong leadership, communication, and conflict-resolution skills through community service programs