LIDIA BEATRIZ ANDRADE
El Cerrito
Summary
Customer-oriented and safety-driven CSA with cross-training in Alaska Airlines and Hawaiian Airlines Operations. Strong background in guest service, boarding operations, safety compliance, and multicultural communication. Known for staying calm under pressure, resolving issues quickly, and providing warm, genuine hospitality. Ready to bring my safety mindset and customer-first approach to the Flight Attendant team.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
03.2023 - Current
- Cross-trained and qualified in both Alaska Airlines and Hawaiian Airlines customer service standards and procedures.
- Assist guests with check-in, ticketing, inquiries, and boarding in a fast-paced airport environment.
- Monitor passenger and operational safety during boarding and deplaning.
- Verify documents, manage seat assignments, and ensure cabin security compliance.
- Resolve guest concerns with professionalism and care.
- Support passengers with special needs including UMNRs, elderly, disabled guests, and families.
- Coordinate with flight crews, leads, and supervisors to support safe and on-time departure.
- Perform solo gate operations while making sound safety-based decisions.
Election Clerk
Contra Costa Elections Division
04.2021 - 11.2022
- Performed clerical and public-service duties supporting county election operations.
- Processed provisional ballots and assisted voters during high-volume periods.
- Maintained professionalism during strict procedures and high-pressure deadlines.
Attendance Clerk
West Contra Costa School District
08.2017 - 03.2021
- Managed student attendance records and front-office communication.
- Assisted teachers, parents, and students in a busy school environment.
- Handled phone, in-person, and administrative tasks with accuracy.
Administrative & Legal Assistant
Centro Latino
01.2017 - 03.2020
- Scheduled appointments, maintained case files, and prepared immigration documents.
- Provided Spanish interpretation for clients at USCIS interviews.
- Assisted clients with professionalism and compassion during sensitive cases.
Legal Assistant
Mil Mujeres Legal Services
02.2015 - 12.2016
- Assisted clients seeking immigration relief including VAWA, U Visa, and DACA cases.
- Conducted intake interviews and maintained accurate documentation.
- Presented program information to community organizations.
Education
High School Diploma -
Associate of Arts - Early Childhood Education
Contra Costa College
Skills
- Strong safety awareness & regulatory compliance
- Emergency communication & passenger guidance
- Cross-trained: Alaska Airlines & Hawaiian Airlines operations
- Effective communication with gate, ramp and flight crews
- Calm under pressure & quick decision-making
- Premium guest service & hospitality
- Conflict resolution & de-escalation
- Works well independently & in teams
- Multitasking in fast-paced operations
- Multicultural communication & empathy
- Problem solving
- Bilingual: English/Spanish; communicates in Portuguese
Timeline
Customer Service Agent
Alaska Airlines
03.2023 - Current
Election Clerk
Contra Costa Elections Division
04.2021 - 11.2022
Attendance Clerk
West Contra Costa School District
08.2017 - 03.2021
Administrative & Legal Assistant
Centro Latino
01.2017 - 03.2020
Legal Assistant
Mil Mujeres Legal Services
02.2015 - 12.2016
High School Diploma -
Associate of Arts - Early Childhood Education
Contra Costa College