Md Akib Hussain
Denton,United States
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
Proficient baggage handling and customer service with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and an efficient multitasker. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dealing with customers directly working with another co-worker to provide the best service and working in multiple positions to accommodate passengers.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Hallmark Aviation
12.2021 - 12.2022
- As a customer service agent, I am working for Hallmark Aviation Service and am contracted to work for Japan Airlines. We are tasked with providing the best service to customers and that includes positions that go beyond just customer service but also include escorting passengers, dealing with their baggage, providing excellent service, and having a great team where everyone is responsible and is expected to do what we are tasked to do
- I helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Educated customers on company systems, form completion, and access to services.
- Provided primary customer support to internal and external customers.
- Adapted to new applications and maintained knowledge of current technologies.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Front Desk Staff
Nctc Career Center
12.2019 - 05.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold a polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- I oversaw fast-paced front desk operations and guests' needs at a busy facility.
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Education
Bachelor of Arts - Japanese
05.2025
Associate of Arts - General Studies
05.2022
Skills
- Hospitality
- Customer Service
- Communication
- Literacy
- Time Management
- Group Work
- Passenger Support
- Baggage Handling
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Operational Efficiency
- Excellent Attention to Detail
- Physical Strength and Stamina
- Visual Inspections
- Inspection of Baggage
- Ticket Changes
Languages
Japanese
Limited Working
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent - Hallmark Aviation
12.2021 - 12.2022
Front Desk Staff - Nctc Career Center
12.2019 - 05.2020
University of North Texas - Bachelor of Arts, Japanese
North Central Texas College - Associate of Arts, General Studies
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