Mahammad Aaliyan Siddiqui
Irving
Summary
I am a dedicated junior college student pursuing a bachelor's degree in Computer Science. I possess strong technical skills in programming languages such as Python, JavaScript, Java, and C++. In addition to my technical expertise, I have hands-on experience in public dealing and customer service from my role as a cashier at the DFW Airport and TjMaxx. I am actively seeking opportunities to apply my skills in a professional setting, eager to contribute in any field while continuing to grow.
Overview
2
2
years of professional experience
Work History
Airline Customer Service Agent
Hallmark Aviation
09.2024 - 03.2025
- Booked flights, reserved seats and rescheduled passengers to provide superior customer service.
- Delivered exceptional customer service for international airlines (Fiji Airways, Qantas) by assisting passengers with check-in, boarding, and baggage needs.
- Monitored flight delays or cancellations due to weather conditions or other factors.
- Collaborated with team members to provide efficient services in busy travel periods.
- Proficiently operated computerized reservation systems to book flights and manage flight schedules.
- Inspected tickets for accuracy prior to boarding passengers on aircrafts.
- Ensured that all necessary documents were complete prior to departure of flights.
- Ensured smooth gate operations by coordinating with flight crews, ramp agents, and ground staff for on-time departures.
- Handled complex passenger issues with professionalism, including delays, rebookings, and travel documentation.
- Maintained compliance with TSA and airline security protocols during all passenger interactions.
- Operated departure control systems (DCS) for accurate seat assignments and weight balance.
- Assisted in international ticketing, passport/visa verification, and issuance of boarding passes.
- Conducted final boarding announcements and closed flights accurately and on schedule.
- Managed multi-airline operations by quickly adapting to different airline policies and procedures.
Sales Associate
Tj Maxx
05.2023 - 12.2023
- Operated cash register and POS to process sales transactions and handle payments.
- Handled long lines during busy hours in a timely efficient manner.
- Worked in a very fast paced environment.
- Engaged with guests to understand and anticipate customer service needs.
- Assisted with training and mentoring new team members.
- Followed checklist to complete retail store opening and closing activities.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Built and established strong relationships with customers, enabling long-term partnerships.
Education
Bachelor of Science (B.S.) - Computer Science
University of Texas At Dallas
Richardson, TX05.2027
High School Diploma -
Coppell High School
Coppell, TX05-2024
Timeline
Airline Customer Service Agent
Hallmark Aviation
09.2024 - 03.2025
Sales Associate
Tj Maxx
05.2023 - 12.2023
Bachelor of Science (B.S.) - Computer Science
University of Texas At Dallas
High School Diploma -
Coppell High School
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