RENEE PLUMMER
Burleson,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Airline Customer Service Agent
Delta
01.2022 - Current
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
Food and Nutrition
Brigham and Women’s Faulkner Hospital
10.2018 - 12.2021
- Collaborated with healthcare staff to ensure food service met patient requirements and dietary restrictions.
- Monitored food safety compliance by implementing strict sanitation and hygiene protocols in food preparation.
- Assisted in the preparation and serving of meals, ensuring adherence to dietary specifications.
- Maintained accurate records of dietary intake and nutritional assessments for patient tracking.
- Supervised as well as maintain floor area, stocking, prepping area sanitized and clean
- Responsible for keeping inventory maintained for weekly orders
Cashier, Peer Leader
Ps Gourmet Coffee
05.2015 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier, Peer Leader
Dunkin Donuts
10.2012 - 10.2017
- Responsible for each customer and servicing their desired needs
- Maintained a clean and orderly checkout, coffee area, cooking area
- Took care of shipment, stocking, as well as handling food and preparing food for the day
- Responsibility of keeping all customers happy and satisfied
- Responsible of new merchandise that needed to be out for every month
Sales Associate
Expressions Sneaker Store
09.2013 - 05.2016
- Accountable for keeping sales floor and merchandise replenished at all times
- Managed the floor as well as managing my own section in the backroom
- Sold sneakers, clothes, accessories professionally
- Took care of shipment and any new arrivals
Sales Associate, Floor Setter
Victoria Secret (Seasonal)
09.2014 - 01.2015
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Organized weekly meetings with fellow supervisors for open discussions on areas needing improvement within the store environment.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Associate of Science - Criminal Justice
Quincy College
Quincy, MA01-2023
Skills
- Customer relations
- Cultural awareness
- Baggage handling
- Airline policies
- Exceptional communication
Timeline
Airline Customer Service Agent
Delta
01.2022 - Current
Food and Nutrition
Brigham and Women’s Faulkner Hospital
10.2018 - 12.2021
Cashier, Peer Leader
Ps Gourmet Coffee
05.2015 - 10.2018
Sales Associate, Floor Setter
Victoria Secret (Seasonal)
09.2014 - 01.2015
Sales Associate
Expressions Sneaker Store
09.2013 - 05.2016
Cashier, Peer Leader
Dunkin Donuts
10.2012 - 10.2017
Associate of Science - Criminal Justice
Quincy College