Shantania Elliott
Arlington,TX
Summary
Resourceful Airline Customer Service Agent known for high productivity and efficient task completion. Skilled in conflict resolution, ticketing software, and passenger assistance, ensuring smooth operations at the airport. Excel in communication, teamwork, and problem-solving to enhance passenger satisfaction and streamline service processes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
GAT Airline Ground Support
Dallas/Fort Worth International Airport, TX
06.2024 - Current
- Timely
- Polite
- Pay attention to details and can read
- Fast learner
- Innovative
Warehouse Worker
Lear
Flint, MI
08.2022 - 11.2022
- Putting seats together , mechanical and physically
Home Health Aide
Reformation Home Health
Flint, MI
04.2022 - 06.2022
Pressman
PrintComm
Flint, MI
06.2017 - 11.2017
Freezer/Warehouse
Meijer Distributing
Lansing, MI
01.2017 - 03.2017
Warehouse
Landaal Manufacturing
Flint, MI
09.2016 - 12.2016
Assembler
Nissan America
Olive Branch, MS
06.2016 - 09.2016
Assembler
Hougen Manufacturing
Flint, MI
04.2016 - 06.2016
Machine Operator
ZF Manufacturing
Flint, MI
09.2015 - 12.2015
Material Handler
Accu-Shape Die-Cutting Inc.
Flint, MI
07.2013 - 01.2014
Caregiver
Direct care Provider
Flint, MI
08.2011 - 11.2013
A&P Mechanic
Aerotek Aviation
Savannah, GA
05.2011 - 06.2011
- Company Overview: Gulfstream Aerospace
- Gulfstream Aerospace
A&P Mechanic
Aerotek Aviation
Nashville, TN
02.2011 - 03.2011
- Company Overview: Embraer Aerospace
- Embraer Aerospace
A&P Mechanic
URS Corporation
Warner Robins, GA
04.2010 - 12.2010
Material Handler
FedEx
Memphis, TN
10.2014 - 04.2008
Education
License - FAA
Tennessee Technology Center of Memphis
Memphis, TN01.2008
Diploma -
Flint Southwestern Academy
Flint, MI01.2002
Baker College -
Baker College of Flint
Flint, MISkills
- Internet (Google/Google Chrome, Firefox; AutoCAD)
- Licensed Airframe and Power Plant Mechanic
- Paint (Fiberglass repair; honeycomb repair; Indoors)
- Can operate Nitrogen and oxygen carts
- Can remove and install electrical components(hand tools, power tools, soldering iron)
- Can operate a forklift (scissor lift)
- Innovative thinking
- Microsoft Suites (Word 2010, excel, Spreadsheets, Power Point, Microsoft Outlook)
- Blueprint Reading
- Aircraft Maintenance
- Home Care
- Materials Handling
- Caregiving
- Assembly
- Quality Assurance
- Manufacturing
- Automotive Repair
- Cleaning Experience
- Avionics
- Troubleshooting
- Hydraulics
- Schematics
- Meal Preparation
- Computer Operation
- CNC
- Brake Repair
- Hand tools
- Aviation
- Airframe
- Stress Tolerance
- Baggage handling
- Reservation Management
- Ticketing systems
- Cultural Awareness
- Airline Policies
- Customer Relations
- Social Perceptiveness
- Language proficiency
- Exceptional communication
- Detail Oriented
- Customer Documentation Review
- Data Entry
- Issue Resolution
- Computer Reservation Software
- Payment Processing
- Reservation Confirmation
- Problem-Solving
- Boarding Pass Assignment
- Accommodation Planning
- Documentation And Reporting
- Regulatory Compliance
- Customer Service
- Hotel accomodations
- Inventory Management
- Reliability
- Transportation information
- Team Collaboration
- Special Needs Assistance
- Computer Literacy
- Invoice Preparation
- Geographic knowledge
- Group Travel
- Travel sales
- Time management abilities
- Assist passengers
- Itinerary Planning
- Professional Demeanor
- Goal Setting
- Critical Thinking
- Relationship Building
- Travel bookings
- Complaint Handling
- Telephone reception
- Personal Travel
- Time Management
- Team Leadership
- Phone and Email Etiquette
- Teamwork and Collaboration
- Phone Etiquette
- Multitasking
- Upselling proficiency
- Effective Communication
- Itinerary development
- Sabre Software
- Self Motivation
- Baggage tracking
- Negotiation Skills
- Flexible Schedule
- Corporate Travel
- Conflict Resolution
- Record-keeping
- Task Prioritization
- Documentation
Certification
Airframe & Powerplant License
Personal Information
Willing To Relocate: Anywhere
Timeline
Airline Customer Service Agent
GAT Airline Ground Support
06.2024 - Current
Warehouse Worker
Lear
08.2022 - 11.2022
Home Health Aide
Reformation Home Health
04.2022 - 06.2022
Pressman
PrintComm
06.2017 - 11.2017
Freezer/Warehouse
Meijer Distributing
01.2017 - 03.2017
Warehouse
Landaal Manufacturing
09.2016 - 12.2016
Assembler
Nissan America
06.2016 - 09.2016
Assembler
Hougen Manufacturing
04.2016 - 06.2016
Machine Operator
ZF Manufacturing
09.2015 - 12.2015
Material Handler
FedEx
10.2014 - 04.2008
Material Handler
Accu-Shape Die-Cutting Inc.
07.2013 - 01.2014
Caregiver
Direct care Provider
08.2011 - 11.2013
A&P Mechanic
Aerotek Aviation
05.2011 - 06.2011
A&P Mechanic
Aerotek Aviation
02.2011 - 03.2011
A&P Mechanic
URS Corporation
04.2010 - 12.2010
License - FAA
Tennessee Technology Center of Memphis
Diploma -
Flint Southwestern Academy
Baker College -
Baker College of Flint