Hi, I’m
Alisa McKenzie
Social Worker/Discharge Planner
South Boston,VA
Overview
13
years of professional experience
Work History
TelvistaDanville, VA
Customer Service Representative
03.2016 - Current
Job overview
- Responsible for handling LifeLock customers.
- Goal was to accurately and efficiently de-escalate calls, educate members on services, submit identity theft incidents, web support, update member information, meet set metrics, bill analysis, take notes, multitasking, and credit information.
VCU Residential Security Virginia Commonwealth University Residential HousingRichmond, VA
Security Guard
06.2015 - 12.2015
Job overview
- Responsibilities include but are not limited to: assisting staff, students and visitors with information and directions; maintaining order; regulating and monitoring building access; monitoring CCTV security systems; responding to alarms; patrolling and inspecting facilities; notifying police officers of potential problems.
- Monitors pedestrian traffic in and out of buildings; checks Ids; locks and unlocks buildings; watches for and reports unsafe conditions.
- Assists police officers in emergencies as requested.
- hours based on a set shift.
Taco Bell by Aramark Virginia Commonwealth UniversityRichmond, VA
Line Prep/Cook
09.2014 - 07.2017
Job overview
- Pay - $8.25/hr Prepare customers' orders in under 3:20 or less.
- Keep the line stocked and at correct temperature.
- Pass out orders to and work register when necessary.
Ntelos by Megatel Rock Centre & Who Paged JDDanville, Va.
Assistant Store Mgr
09.2012 - 08.2014
Job overview
- Assist customers with purchasing cell phones, selecting a proper plan, showing how to work devices, prepaid accounts, paying bills, handling money, multitasking, flashing phones etc.
- Familiar with Page Plus, Ntelos, Frawg, Boost Mobile, GSM Phones, and Red Pocket.
- Made the daily deposits, keep up the inventory all phones and sim cards.
- Head cashier Accomplishments Top sales person for 2013 Sold 60 plus phones a month Certified in sales on both CDMA and GSM Phones Familiar with activation on RTS and payments on Qpay,.
Faneuil
CSR
01.2014 - 07.2014
Job overview
- South Boston, Va.
- Responsible for handling Dominion customers.
- Goal was to accurately and efficiently handle power outages, quote reconnect amount, high bill analysis, take notes, multitasking, and credit information.
- Accomplishments Recognition of outstanding customer service - 6/24/14.
Home DepotDanville, Va
01.2013 - 01.2014
Richmond, Va
Cashier
01.2012 - 01.2013
Job overview
- Pay-$8/hr Cashier: Handling money, assisting customers, greeting customers, handling returned items, running register.
- CSR: Inventory, register, online orders, in store pickups, assisting customers, will calls, key cutting, store information, etc.
- Signage: Update prices, change signs and price tags, print out price tags, locate items in overhead that have went on sale, work independently, time management, etc.
- Accomplishments Selected to move up in several departments.
01.2012 - 01.2013
Job overview
- Glen Allen, Va.
- Cashier; Food Prep Pay- $8.50/hr Greet customers, maintain dining area, handling money, stock, restock, prep for next shift and opening.
Education
Halifax County High
HS Diploma
2011
Virginia Commonwealth University
Bachelor of Science from Criminal Justice
present
University Overview
Criminal Justice
Virginia Commonwealth UniversityRichmond, VA
Bachelor of Science from Criminal Justice
2015
University Overview
- Coursework in Forensic Psychology
- Coursework includes: Speech and Communication, Sociology and Psychology
Skills
- MS Office
- Keyboarding
- Google Chrome/Internet/Firefox
- Certified in phone sales on both CDMA and GSM phones
- Multitasking
- Crisis intervention techniques
- Risk and needs assessments
- Case management
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Timeline
Customer Service Representative
Telvista
03.2016 - Current
Security Guard
VCU Residential Security Virginia Commonwealth University Residential Housing
06.2015 - 12.2015
Line Prep/Cook
Taco Bell by Aramark Virginia Commonwealth University
09.2014 - 07.2017
CSR
Faneuil
01.2014 - 07.2014
Home Depot
01.2013 - 01.2014
Assistant Store Mgr
Ntelos by Megatel Rock Centre & Who Paged JD
09.2012 - 08.2014
Cashier
01.2012 - 01.2013
01.2012 - 01.2013
Halifax County High
HS Diploma
Virginia Commonwealth University
Bachelor of Science from Criminal Justice
Virginia Commonwealth University
Bachelor of Science from Criminal Justice