Cody Allan
Denton,United States
Summary
Results-driven professional with a focus on delivering exceptional customer support. Proven ability to effectively manage concerns and resolve conflicts, ensuring maximum customer satisfaction. Strong background in customer relations and communication, enabling the establishment of positive and lasting client relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Service Representative
Datcu Credit Union
07.2023 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
Director
Children First Childcare
09.2021 - 06.2023
- Ran day to day activities of the center over a team of 10 teachers and 55 students ranging in ages from 4 months to 5 years
- Handled parent relations and tours of our center for parents wanting to enroll
- Handled all licensing and inspections according to childcare regulations for Texas requirements
- Interviewed and hired staff for the center and handled the time clock and payment confirmations.
Preschool Teacher
Children First Childcare
08.2019 - 08.2021
- Preschool teacher for ages 6 months - 5 years
- Floated between different classrooms as needed
- Built curriculum for each room and taught according to Texas standards
- Handled parent-child relations and set up parent-teacher conferences.
Manager
Dollar Tree
04.2015 - 05.2018
- Day manager over a team of 20+ employees
- Handled front of house responsibilities such as employee-customer relations, handling problems within the store, scheduling employees
- Helped interview potential new employees.
Education
Bachelors Degree of Science -
University of North Texas
Denton, Texas05.2019
Skills
- Computer skills
- Communication
- Managerial skills
- Leadership skills
- Customer Service
- Active Listening
- Customer Support
Certification
- Servsafe Food Protection Managers Certification, 02/2022, 02/2027
- CPR Certified with infants and adults, 03/2023, Present
Accomplishments
- Achievements/Tasks
Hobbies and Interests
- Chess
- Traveling
- Robotics
Volunteer Experience
Our Daily Bread, 11/2017, 04/2018, Helped volunteer at this establishment, fed the less fortunate as well as offering other services such as mail, take home food, and hygiene products.
Timeline
Member Service Representative
Datcu Credit Union
07.2023 - 09.2024
Director
Children First Childcare
09.2021 - 06.2023
Preschool Teacher
Children First Childcare
08.2019 - 08.2021
Manager
Dollar Tree
04.2015 - 05.2018
Bachelors Degree of Science -
University of North Texas
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