SIERRA PROFFITT
Orlando,USA
Summary
Service-focused customer service professional with experience in airline operations and hospitality. Delivers exceptional passenger experiences while maintaining professionalism and accuracy in fast-paced environments. Expertise in customer relations, conflict resolution, and operational coordination. Committed to safety and operational success through effective teamwork and communication.
Overview
4
4
years of professional experience
Work History
Host
Cheddar's Scratch Kitchen
Orlando, USA
04.2025 - Current
- Welcomed guests with professionalism to create an outstanding first impression.
- Manage reservations, seating arrangements, and waitlists to maximize efficiency and guest satisfaction.
- Coordinate with servers and kitchen staff to ensure smooth restaurant operations during peak service periods.
- Addressed guest concerns promptly, ensuring a positive dining experience.
- Maintained composure and organization during busy service hours to enhance customer satisfaction.
Customer Service Agent
Allegiant Airlines
Orlando, USA
01.2023 - Current
- Delivered exceptional customer service by assisting passengers with check-in, boarding, baggage services, and gate operations, contributing to positive travel experiences.
- Assist customers with reservations, itinerary changes, travel inquiries, and special service requests.
- Assisted customers with reservations, itinerary changes, travel inquiries, and special service requests, ensuring satisfaction and smooth travel transitions.
- Verify passenger documentation while ensuring compliance with TSA regulations and airline safety policies.
- Make professional boarding announcements, provide gate updates, and communicate travel information clearly.
- Resolved customer concerns with professionalism and empathy, enhancing passenger experience through a solutions-oriented approach.
Team Trainer
Taco Bell
Orlando, USA
10.2022 - 04.2025
- Developed and delivered training for new employees on company procedures, customer service standards, and operational expectations to ensure consistent service quality.
- Assisted management with onboarding, coaching, and employee development.
- Supported management in onboarding and coaching processes to enhance employee development and retention.
- Fostered teamwork and accountability while cultivating a positive workplace culture through effective leadership and communication.
- Delivered efficient, accurate service in a high-volume environment while maintaining food quality, cleanliness, and safety standards.
Education
High School Diploma -
Econ River High School
Orlando, FLSkills
- Airline & Airport Operations
- Check-in processing
- Travel reservations
- Safety & Regulatory Compliance
- Customer service
- Conflict resolution
- Passenger relations
- Order Management
- Staff Coordination
- Team Collaboration
- Time management
- Professional communication
Professional References
- Brianna Decker, Supervisor, Taco Bell, (407) 663-4130
- Anna De Castro, Host, Cheddar's Scratch Kitchen, (407) 487-6873
Leadership And Community Involvement
- Girl Scouts, Participated in leadership development programs, community service initiatives, and collaborative team projects. Strengthened leadership, communication, organization, and problem-solving skills through volunteer service.
- Teachers of Tomorrow (TOTS), Assisted teachers with classroom organization, grading assignments, and student supervision. Helped maintain a structured, positive learning environment while demonstrating professionalism and responsibility.
Timeline
Host
Cheddar's Scratch Kitchen
04.2025 - Current
Customer Service Agent
Allegiant Airlines
01.2023 - Current
Team Trainer
Taco Bell
10.2022 - 04.2025
High School Diploma -
Econ River High School