BUMSUK (BRYAN) KIM
Lewisville,TX
Summary
Dynamic professional with extensive experience at Hallmark Aviation, excelling in customer service and conflict resolution.
Proven ability to enhance operational efficiency through innovative solutions, while ensuring compliance with aviation regulations. Skilled in quantum software for maintenance tracking and fluent in multiple languages, delivering exceptional support to diverse clientele.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative, Operate By Korean Air
Hallmark Aviation
DFW Airport Terminal D
01.2025 - Current
- Assisted customers at airports and service centers with inquiries, reservations, ticketing, and flight changes
- Processed lost and delayed baggage reports, provided prompt solutions, and handled customer complaints
- Issued boarding passes, assigned seats, and assisted passengers during boarding
- Addressed customer complaints and guided them through the compensation process when necessary
- Provided personalized services for premium passengers, disabled travelers, elderly passengers, and unaccompanied minors
- Assisted international passengers using English and other foreign languages
- Adhered to airline and airport security regulations to ensure passenger safety
Fire Ext. Technician
SEMCO AEROSPACE
Carrollton, Texas
07.2022 - 11.2024
- Performed aircraft fire safety equipment overhaul IAW Component Maintenance Manual (CMM), resulting in 100% compliance in quality assurance and with meeting airworthiness requirements
- Tracked maintenance records, documentation and activities, utilizing quantum software for record keeping
- Highly efficient in records management and equipment accountability
- Excellent craftsman, utilized welding and lathe operation skills to repair fire extinguisher discharge frangible disks, pressure gauge, and fill fitting, and machined components as required
Assistant Store Manager
DJ & Flowers
Lewisville, Texas
02.2020 - 12.2021
- Managed customer engagement, orders distribution, scheduling & delivery
- Oversaw floral arrangement, administrative tasks, inventory management & finance
Packaging Handler
United States Postal Services
Fort Worth, Texas
12.2019 - 01.2020
- Executed correct receipt and delivery of over 3000 packages and mails, Ensured no delays in delivery
Supply Chain Professional
Express Employment Professionals
Fort Worth, Texas
11.2017 - 12.2018
- Led extensive training and cross-training curriculum for employees, fulfilled a supervisory role
- Invented process that reduced shipping cost by restructuring the handling and preparation process of consumer goods that resulted in exceeding daily target by 80% while ensuring the standards were met
Carpenter
Jay's Flooring Carpet Company
Salisbury, Maryland
01.2013 - 05.2015
- Completed repairs, remodeling, and home improvement projects
- Communicated with customers about scope of work and cost estimated
- Insured the efficient use of materials and maintained adequate stock of necessary equipment
- Kept company vehicle and equipment properly serviced, clean, and in good working condition
Education
Aviation Maintenance Technology (AMP) -
Tarrant Community College
Fort Worth, Texas12.2023
Skills
- Quantum software for maintenance tracking
- Welding
- Lathe Machine Operations
- Quality Assurance and Compliance
- Aviation Regulations Knowledge
- Safety Standards Adherence
- Customer service
- Communication Skills
- Proficiency in airline reservation and ticketing systems (GDS)
- Problem solving
- Conflict resolution
- Multilingual Proficiency
- Knowledge of airline and airport operations
Certification
- FAA General & Airframe Certification, AZ9T026R
- Powerplant Certification, AZ9T026R
Phone
cell, 443-859-4491
Timeline
Customer Service Representative, Operate By Korean Air
Hallmark Aviation
01.2025 - Current
Fire Ext. Technician
SEMCO AEROSPACE
07.2022 - 11.2024
Assistant Store Manager
DJ & Flowers
02.2020 - 12.2021
Packaging Handler
United States Postal Services
12.2019 - 01.2020
Supply Chain Professional
Express Employment Professionals
11.2017 - 12.2018
Carpenter
Jay's Flooring Carpet Company
01.2013 - 05.2015
Aviation Maintenance Technology (AMP) -
Tarrant Community College
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