Brenda Harrison
Gilbert,AZ
Summary
Detail-oriented team player with strong organizational skills with safety as the focus at all times. Ability to handle multiple situations simultaneously with a high degree of accuracy. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dillards Department Store
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Agent
United Airlines
04.2022 - 11.2023
- Ensured that all necessary documents were complete prior to departure of flights.
- Provided excellent customer service by assisting customers with questions, flight changes and luggage issues.
- Organized seating arrangements according to airline policies while accommodating special requests from passengers when possible.
- Adhered to safety regulations while assisting passengers during boarding process.
- Ensured compliance with company policies and procedures regarding passenger services.
- Worked effectively in fast-paced environment
Administrative Secretary
Skyview High School
07.2018 - 04.2022
- Organized and managed office files, documents, records and correspondence accurately and efficiently.
- Developed effective filing systems for paper documents as well as electronic records.
- Greeted guests upon arrival at main office; provided directions or assistance when needed.
- Proficiently operated office equipment such as computers, printers, scanners, copiers and fax machines.
- Processed incoming mail by sorting, distributing and responding to emails promptly.
- Managed the hiring of substitute teachers to cover the classrooms.
- Managed the security system for all entrances of the school.
OPTOMETRIC TECHNICIAN
Heights Eye Care
07.2012 - 07.2018
- Utilized computer software programs to enter patient data into electronic health records system.
- Adapted to various examination scenarios, remaining personable with patients and staff.
- Performed administrative duties such as scheduling appointments and filing paperwork.
- Conducted tests to aid optometrists in accurate diagnosis and treatment for patients.
- Provided excellent customer service by greeting patients warmly and answering questions regarding products or services.
PRODUCE MANAGER
L and F Food Farm
08.1991 - 08.2008
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Utilized point-of-sale systems efficiently when processing transactions at checkout counters.
- Monitored product quality and freshness, ensuring only the best products are available for sale.
- Planned special events such as tastings or demos designed to increase customer engagement with the produce department
- Forecasted produce orders during peak times to meet customer demand.
- Trimmed, culled and watered produce to maintain freshness and attractiveness.
Education
Speech Communication
Montana State University - Bozeman
High School Diploma -
Manhattan High School
05.1989
Skills
- Customer Service
- Time Management
- Administrative Support
- Internal Communications
- Customer and Client Relations
- FAA Regulations
- Passenger safety management
- Cabin searches
- Cleanliness and sanitation
- Company policy adherence
- Strong Work Ethic
- Emergency Procedures
- Airline Operations
Certification
OSHA Certified
CPR Certified
Timeline
Customer Service Representative
Dillards Department Store
11.2023 - Current
Customer Service Agent
United Airlines
04.2022 - 11.2023
Administrative Secretary
Skyview High School
07.2018 - 04.2022
OPTOMETRIC TECHNICIAN
Heights Eye Care
07.2012 - 07.2018
PRODUCE MANAGER
L and F Food Farm
08.1991 - 08.2008
Speech Communication
Montana State University - Bozeman
High School Diploma -
Manhattan High School
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