Angela Gante-Ramsey
Carlisle
Summary
Results-driven technical support specialist with a proven track record in diagnosing and resolving complex technical issues. Expertise in leveraging strong communication and problem-solving skills to deliver exceptional user support while ensuring optimal system functionality. Proficient in hardware and software troubleshooting, committed to maintaining efficient and reliable technology operations that enhance overall productivity. Passionate about staying current with industry trends to continuously improve service delivery and user satisfaction.
Overview
29
29
years of professional experience
Work History
Part-time Sales Associate
Slumberland Furniture
West Des Moines, Iowa
08.2024 - Current
- Built and maintained strong relationships with customers, resulting in high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
Network Specialist 1
MediaCom
Des Moines, Iowa
01.2023 - Current
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Troubleshoot and monitor network activity
- Isolate and diagram faults and escalate them to higher levels of support for appropriate resolution
- Interact with other departments to address issues identified within the network
Fulfillment Center Associate 1
Amazon
Bondurant, Iowa
09.2022 - 11.2022
- Receive and put away inventory
- Get customer orders ready and pack them up
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
- Damage control - taking care of items that have been damaged
Technology Support Technician (Temporary Position)
Southeast Polk School District
Pleasant Hill, Iowa
01.2022 - 08.2022
- Maintenance, troubleshooting and diagnosis of computer hardware and software issues and fixing them.
- Setting up computers and assisting with IT-related problems.
- Handles support requests and procedures across the district.
Electronics Technician
Motorola
Harvard, Illinois
06.1998 - 05.2003
- Modified, repaired, and improved existing electronic products, equipment, and controls and assisted in developing new or updated electronic systems, components, and products.
- Assists in new hire training within the technology department.
- Monitored the control systems of automated equipment, used software to verify and set parameters.
- Set up production machines to work in a line to produce items to be assembled into new products.
- Troubleshooted, replaced malfunctioning equipment components, upgraded technology and software systems, operated machines, diagnosed defects, analyzed blueprints, conducted system installations, and created reports for technological procedures.
- Able to provide support throughout the facility and different buildings including servicing local and remote vendors.
District Manager
Tandy Corporation
Libertyville, Illinois
09.1996 - 05.1998
- Conducted hiring for the entire district (26 retail stores across the Chicagoland area)
- Performed sales training for store managers and sales associates
- Conducted computer training on POS systems
- Oversee sales activities within a defined territory and manage sales representatives and distributors
- Works toward increasing sales growth in the territory at an established rate determined by Regional Sales Manager
- Assists with the coordination of sales efforts for other territories and sales representatives
- Performs other related duties as assigned
Education
Bachelor of Science - Cyber Security, Computer Systems Security
Colorado Technical University
Colorado Springs, CO09.2017
Associate of Science - Criminal Justice, Forensic Science
Highland Community College
Freeport, IL05.2002
Skills
- Analytical problem assessment
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Network troubleshooting
- Ticketing system proficiency
- Remote support
Timeline
Part-time Sales Associate
Slumberland Furniture
08.2024 - Current
Network Specialist 1
MediaCom
01.2023 - Current
Fulfillment Center Associate 1
Amazon
09.2022 - 11.2022
Technology Support Technician (Temporary Position)
Southeast Polk School District
01.2022 - 08.2022
Electronics Technician
Motorola
06.1998 - 05.2003
District Manager
Tandy Corporation
09.1996 - 05.1998
Associate of Science - Criminal Justice, Forensic Science
Highland Community College
Bachelor of Science - Cyber Security, Computer Systems Security
Colorado Technical University
Military Experience
- Electronics Technician
- United States Navy (Medically Retired)
- Great Lakes, Illinois
- November 1994 – September 1999
- Maintained, troubleshooted, repaired and calibrated all electronic equipment used to detect, track, and identify adversaries, and for electronic countermeasures, radar, communications, and navigation equipment
- Performed, supervised, and managed the preventive and corrective maintenance, calibration, configuration, and alignment of cryptographic, radar, navigation, and Command, Control, Computer, Communication, and Intelligence (C4I) systems, utilizing test equipment and technical drawings.
- Worked on SSDS Ship Self-Defense System which is a Local Area Network that uses open computer architecture and standard Navy displays to integrate a surface ships sensors and weapon systems to provide an automated detect-track-engage sequence for ship self-defense
- Used tape system backups to transfer and save data between ships and shore systems