Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angela Garcia

Menifee,California

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

4
4
years of professional experience

Work History

Accessibility Service

Walt Disney Parks and Resorts
Anaheim, CA
09.2024 - Current
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Provided guidance on accessibility standards for people with disabilities.
  • Provided assistance with special requests such as wheelchair accessibility or dietary restrictions.
  • Maintained positive working relationship with fellow staff and management.

Behavioral Aide

Autism Learning Partners, Downey CA
Orange, California
11.2023 - 09.2024
  • Collaborated with other professionals, such as teachers, psychiatrists, and psychologists, to develop treatment plans for clients.
  • Assisted clients in developing social skills, coping strategies, and problem-solving skills.
  • Encouraged positive relationships between peers by facilitating discussions about feelings and emotions.
  • Supported families of clients by offering guidance on managing challenging behaviors.
  • Monitored student performance and maintained accurate records to assess progress.

Attractions Cast Member

Walt Disney Parks and Resorts
Anaheim, CA
11.2022 - 09.2024
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
  • Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
  • Reported any accidents or incidents occurring in the attraction areas immediately to management.
  • Identified potential hazards within the attractions and reported them promptly to management.
  • Adhered to all safety regulations set forth by local authorities and company policy.
  • Provided excellent customer service to guests by answering questions, resolving complaints, and responding to feedback in a timely manner.

Behavior Therapist

Maxim Healthcare
Orange, CA
04.2023 - 12.2023
  • Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
  • Implemented behavior intervention plans to motivate and help clients reach highest potential.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Actively participated in weekly clinical supervision meetings led by a licensed BCBA and/or psychiatrist.

Food and Beverage Attendant

Walt Disney Parks and Resorts
Anaheim, CA
08.2021 - 11.2022
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.

Education

Associate of Arts - Psychology

Orange Coast College
Costa Mesa
06-2022

Skills

  • Customer service
  • Health and safety
  • Communication skills
  • Team collaboration
  • Crisis intervention
  • Fast and efficient service worker
  • Excellent multi-tasker
  • Proven leader
  • Reliable team worker

Languages

Tagalog
Native/ Bilingual

Timeline

Accessibility Service

Walt Disney Parks and Resorts
09.2024 - Current

Behavioral Aide

Autism Learning Partners, Downey CA
11.2023 - 09.2024

Behavior Therapist

Maxim Healthcare
04.2023 - 12.2023

Attractions Cast Member

Walt Disney Parks and Resorts
11.2022 - 09.2024

Food and Beverage Attendant

Walt Disney Parks and Resorts
08.2021 - 11.2022

Associate of Arts - Psychology

Orange Coast College

Similar Profiles

CREATE PROFILE
Angela Garcia