Summary
Overview
Work History
Education
Skills
LEADERSHIP
Languages
Timeline
Generic
Angela Garcia

Angela Garcia

Odessa,TX

Summary

Dynamic professional committed to contributing to a thriving industry while expanding expertise and skills. Focused on personal growth and development, with a strong emphasis on providing support in various office duties. Proven ability to adapt quickly to new challenges, ensuring efficiency and effectiveness in all tasks. A collaborative team player dedicated to fostering a positive work environment and driving organizational success.

Overview

24
24
years of professional experience

Work History

Office Manager

JBT TRANSPORT LLC
08.2019 - Current
  • Payroll up to 20 employees
  • Coordinated office operations, ensuring efficient workflow and timely completion of tasks.
  • Led team meetings to align goals, address challenges, and foster a culture of continuous improvement.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Assisted in preparing reports and presentations, contributing to informed decision-making processes.
  • Trained new administrative staff on office protocols and software applications for operational consistency.

Licensed Insurance Agent

McKenzie Insurance Agency
02.2013 - 07.2013
  • Accounts Receivable for 50+ clients daily
  • Policy Underwriting
  • Evaluated client needs through detailed consultations, tailoring insurance packages that align with individual requirements.
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

Mid-day Supervisor (temp Assignment)

United Parcel Service (UPS)
12.2012 - 02.2013
  • Data entry,
  • High call volume 20+
  • Customer complaint processing
  • Dispatching up to 15 drivers
  • Troubleshooting
  • Mid-day reports
  • Daily driver logs
  • GPS boards daily update

Office Secretary/Clerical

McKenzie Insurance Agency
07.2012 - 02.2013
  • Accounts Receivable 50 to 75 accounts
  • Assisted in client correspondence, maintaining professionalism while addressing inquiries and providing support as needed.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
  • Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.

Customer Service Rep.

Maximus, INC
04.2009 - 01.2011
  • High call volume 75+
  • personalized case management
  • provide children’s health insurance program information,
  • up to date Government. and legislation training.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to streamline service delivery and address escalated issues.
  • Maintained accurate records of customer interactions within CRM systems to ensure data integrity.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Seasonal Sales Rep

JC Penney
10.2008 - 03.2009
  • Sales associate, customer service, jewelry presentation, order processing, catalog.

Accounts Manager

Rent-A-Center
03.2006 - 07.2007
  • Accounts receivable, rental agreements, application processing, delivery & pick-up, credit route, customer service, phone call handling, product knowledge.

Bank Teller (temp assignment)

Community National Bank
01.2006 - 03.2006
  • Vault balance, drawer balance, deposits, withdrawals, money transfers, IRS forms, loan payments, travelers and cashier’s checks, account product knowledge, EFT.

Receptionist

Brooklyn Publishers, LLC
05.2005 - 08.2005
  • Accounts receivable/payable, UPS shipping/receiving, inventory, script editing, data entry, process mail, order shipping and receiving, manage web orders, filing, data entry.

Cashier

Wal-Mart Super Center
05.2004 - 06.2004
  • Handle large cash drawer over 10k, money drops, customer service.

Bookkeeper

Triple J Trucking
12.2001 - 12.2003
  • Filing, payroll, data entry, excel, com-data accounts receivable, Driver Dispatch, balance report, accounting.

Education

County Mutual Insurance License -

Connect Education
Lubbock, TX

Medical Office Assistant -

Kaplan College
Midland, TX

High school diploma -

Odessa High School
Odessa, TX

No Degree - Accounting

Odessa College
Odessa, TX

Skills

  • Office management
  • Accounts Payable/receivable
  • Payroll
  • Quick Books
  • Human resources
  • Billing and invoicing
  • Accounting support
  • Leadership and supervision
  • Multitasking and organization

LEADERSHIP

President representative for Parent Committee and Policy Council for Greater Opportunities of the Permian Basin, in representation of T.I Booth HS.

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Office Manager

JBT TRANSPORT LLC
08.2019 - Current

Licensed Insurance Agent

McKenzie Insurance Agency
02.2013 - 07.2013

Mid-day Supervisor (temp Assignment)

United Parcel Service (UPS)
12.2012 - 02.2013

Office Secretary/Clerical

McKenzie Insurance Agency
07.2012 - 02.2013

Customer Service Rep.

Maximus, INC
04.2009 - 01.2011

Seasonal Sales Rep

JC Penney
10.2008 - 03.2009

Accounts Manager

Rent-A-Center
03.2006 - 07.2007

Bank Teller (temp assignment)

Community National Bank
01.2006 - 03.2006

Receptionist

Brooklyn Publishers, LLC
05.2005 - 08.2005

Cashier

Wal-Mart Super Center
05.2004 - 06.2004

Bookkeeper

Triple J Trucking
12.2001 - 12.2003

County Mutual Insurance License -

Connect Education

Medical Office Assistant -

Kaplan College

High school diploma -

Odessa High School

No Degree - Accounting

Odessa College

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