Angela Garza
Houston,TX
Summary
Resourceful Hospitality Professional specializing in mixology, customer service, and inventory management. Enhanced guest experiences through effective communication, teamwork, and adaptability in fast-paced environments. Delivered high-quality service while managing time efficiently and thriving under pressure.
Overview
1
1
Language
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Server/Bartender
Cinepolis Luxury Cinemas
Houston
10.2022 - Current
- Served food and beverages to guests in a luxury cinema environment.
- Crafted cocktails tailored to customer preferences, enhancing guest satisfaction.
- Coordinated with kitchen staff to guarantee timely food delivery, improving overall service efficiency.
- Maintained cleanliness and organization of bar and dining areas throughout shifts.
- Engaged with customers to provide exceptional service and enhance their experience.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
- Developed onboarding materials for new employees, streamlining training process for bar and serving roles. for both bar and serving with me being a server trainer and bar trainer.
Assistant Manager
Cinepolis Luxury Cinemas
Houston, Tx
10.2022 - Current
- Ensured high standards of customer service in luxury cinema environment.
- Managed daily operations and coordinated staff schedules effectively.
- Trained new team members on service protocols and operational procedures.
- Oversaw inventory management and maintained stock levels for concessions.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Manager
Jersey Mike's Subs
Houston, TX
09.2024 - 01.2025
- Oversaw daily operations to ensure efficient store functioning and customer satisfaction.
- Trained and mentored staff on customer service standards and food safety protocols.
- Managed inventory levels to maintain stock availability and minimize waste.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Interior Design - Interior Design
Interior Design Institution
09.2025 - 09.2026
Veterans Memorial Early College High School
Brownsville , TXSkills
- Customer service
- Inventory management
- Staff training
- Project management
- Time management
- Multitasking
- Team leadership
- Team management
- Collaboration and teamwork
- Effective communication
- Sanitation practices
- Phone communication
- Professional teamwork
- Interior design
Languages
Spanish
Professional
A1
References
References available upon request.
Timeline
Interior Design - Interior Design
Interior Design Institution
09.2025 - 09.2026
Manager
Jersey Mike's Subs
09.2024 - 01.2025
Server/Bartender
Cinepolis Luxury Cinemas
10.2022 - Current
Assistant Manager
Cinepolis Luxury Cinemas
10.2022 - Current
Veterans Memorial Early College High School