Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Angie Gass
Mental Health Professional
Bend,OR
Work Preference
Summary
Compassionate Mental Health Case Manager skilled in crisis intervention and client advocacy. Specializes in developing personalized care plans for individuals with severe and persistent mental illness. Utilizes trauma-informed care and effective communication to enhance client progress and achieve positive outcomes.
Overview
12
12
years of professional experience
Work History
Mental Health Case Manager
Comagine Health
Bend
06.2020 - Current
- Assessed client needs to develop effective, personalized care plans that address individual challenges.
- Coordinated services with healthcare providers and community resources to ensure comprehensive support for clients.
- Conducted regular follow-ups to monitor client progress and well-being.
- Documented case notes and maintained accurate client records.
- Collaborated with professionals to streamline care for clients with complex needs, enhancing overall treatment outcomes.
- Monitored progress of clients throughout their course of treatment.
- Participated in case reviews and team meetings to discuss best practices for providing quality care.
Mental Health Technician
St. Charles Medical Center
Bend
10.2019 - 06.2020
- Monitored patient behavior and reported changes to healthcare team.
- Maintained accurate patient records and documentation in electronic systems.
- Ensured a safe environment by following safety protocols and regulations.
- Delivered emotional support and crisis intervention to patients in distress, enhancing their coping strategies.
- Participated in team meetings to discuss patient progress and treatment adjustments.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored and observed clients continuously to maintain a safe environment during shift hours.
- Built trusting relationships with clients through demonstrated empathy and understanding, fostering a supportive atmosphere.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
ER Diversion Specialist
Youth Villages
Bend
02.2016 - 09.2019
- Developed and implemented crisis intervention strategies to improve safety and well-being of at-risk youth.
- Collaborated with multidisciplinary teams to support client care and service delivery.
- Assessed client needs through interviews and standardized evaluation tools.
- Maintained detailed case notes to monitor client progress and ensure continuity of care.
- Advocated for resources and support services to improve access and effectiveness of client outcomes.
- Participated in ongoing training and compliance activities.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Resident Monitor
Cascade Youth & Family Center
Bend
10.2013 - 01.2016
- Supervised resident activities to promote engagement and adherence to facility guidelines.
- Provided emotional support and guidance to youth in crisis, fostering resilience and coping strategies.
- Monitored daily routines and ensured a safe living environment, contributing to overall resident well-being.
- Facilitated group discussions to promote conflict resolution and communication skills.
- Collaborated with staff to develop individualized care plans for each resident.
- Conducted regular safety checks and reported any issues to management promptly.
- Assisted in organizing recreational activities to encourage community engagement.
Education
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Los Angeles, CA10-2015
Master of Science - Criminal Behavior
Tiffin University
Tiffin, OH12-2011
Bachelor of Social Science - Psychology
University of Oregon
Eugene, OR06-2004
Skills
- Case management
- Assessment techniques
- Care plan development
- Behavioral assessment
- Crisis management
- Risk assessment
- Medication management
- Suicide prevention
- Nonviolent intervention
- Progress tracking
- Case documentation
- Documentation practices
- Records management
- Goal setting
- Client advocacy
- Team collaboration
- Communication skills
- Active listening
- Conflict resolution
- Problem solving
- Time management
- Attention to detail
- Trauma care
- Motivational interviewing
Timeline
Mental Health Case Manager
Comagine Health
06.2020 - Current
Mental Health Technician
St. Charles Medical Center
10.2019 - 06.2020
ER Diversion Specialist
Youth Villages
02.2016 - 09.2019
Resident Monitor
Cascade Youth & Family Center
10.2013 - 01.2016
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Master of Science - Criminal Behavior
Tiffin University
Bachelor of Social Science - Psychology
University of Oregon