LAUREN RIOS
DALLAS
Summary
Management Analyst with 5 years of extensive experience in leadership, program management, and technical support, specializing in workflow optimization and team guidance for successful outcomes. Multi-talented professional with several years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Case Manager
Metrocare
Dallas
05.2025 - Current
- Assessed client needs and developed personalized care plans.
- Monitored client progress and adjusted treatment plans as necessary.
- Provided crisis intervention and emotional support to clients in distress.
Management Analyst
City of San Antonio
08.2022 - 03.2024
- Monitored performance metrics against established standards and benchmarks.
- Coordinated referrals to shelters, counseling, and legal assistance for clients in need.
- Conducted intake assessments to determine client needs and appropriate services offered.
- Facilitated workshops on resources and legal rights for victims of domestic violence.
Community Supervision Officer
Bexar County
04.2020 - 07.2022
- Supervised a high risk caseload of about 50+ clients, ensuring compliance with program requirements and treatment plans.
- Trained and mentored new officers in trauma-informed care and crisis intervention.
- Streamlined case management processes, improving documentation accuracy.
Mental Health Advocate
The Center for Healthcare Services
03.2019 - 04.2020
- Conducted thorough assessments of clients’ situations, identifying issues, goals, and necessary interventions.
Technical Support
Apple
08.2016 - 07.2017
- Delivered exceptional remote support to users, resolving hardware and software issues across multiple devices.
- Explained technical concepts in clear, accessible terms for non-technical users, improving satisfaction scores.
- Documented technical resolutions, creating a knowledge base for future troubleshooting.
Education
Master of Science - Administration of Justice & Security
University of Phoenix
Bachelor of Arts - Criminal Justice
University of Texas at San Antonio
Skills
- Project Management
- Community Outreach
- Time Management
- Case Management
- Crisis Intervention
- Multidisciplinary collaboration
- Performance monitoring
- Data analysis
- Care plan development
Certification
- QUALIFIED MENTAL HEALTH PROFESSIONAL (QMHP) CERTIFICATION
- SAMA (MANAGING AGGRESSION) CERTIFICATION Satori Alternatives
- CPR/FIRST AID CERTIFICATION
- MENTAL HEALTH FIRST AID
- TRAUMA INFORMED CARE CERTIFICATION
- CRIME VICTIMS COMPENSATION CERTIFICATION
Volunteer Experience
- Fisher House
- Salvation Army
- SAPD Special Olympics
- Haven for Hope
- Seton Home
References
References available upon request.
ACTIVITIES
- Sigma Kappa Sorority Inc.
- National Society of Leadership and Success
INTERNSHIPS
- JUVENILE PROBATION Bexar County San Antonio, Texas
- Attend and actively participate in treatment team meetings to discuss case progress and treatment plans for juveniles.
- Visit juvenile detention centers to monitor and assess juveniles’ well-being and progress.
- Attend court hearings to observe proceedings and provide relevant case information.
- Conduct field visits to ensure compliance with probation conditions and gather necessary information for case management.
Timeline
Mental Health Case Manager
Metrocare
05.2025 - Current
Management Analyst
City of San Antonio
08.2022 - 03.2024
Community Supervision Officer
Bexar County
04.2020 - 07.2022
Mental Health Advocate
The Center for Healthcare Services
03.2019 - 04.2020
Technical Support
Apple
08.2016 - 07.2017
Master of Science - Administration of Justice & Security
University of Phoenix
Bachelor of Arts - Criminal Justice
University of Texas at San Antonio
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