LAUREN RIOS
DALLAS
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental Health Case Manager
Metrocare
Dallas, TX
05.2025 - Current
- Assessed client needs and developed personalized care plans.
- Monitored client progress and adjusted treatment plans as necessary.
- Provided crisis intervention and emotional support to clients in distress.
Management Analyst
City of San Antonio
07.2022 - 02.2024
- Monitored performance metrics against established standards and benchmarks.
- Coordinated referrals to shelters, counseling, and legal assistance for clients in need.
- Conducted intake assessments to determine client needs and appropriate services offered.
- Facilitated workshops on resources and legal rights for victims of domestic violence.
Community Supervision Officer
Bexar County
03.2020 - 06.2022
- Supervised a high risk caseload of about 50+ clients, ensuring compliance with program requirements and treatment plans.
- Trained and mentored new officers in trauma-informed care and crisis intervention.
- Streamlined case management processes, improving documentation accuracy.
Mental Health Advocate
The Center for Healthcare Services
02.2019 - 03.2020
- Conducted thorough assessments of clients’ situations, identifying issues, goals, and necessary interventions.
Assistant Store Manager
DSW
San Antonio, TX
03.2017 - 07.2019
- Trained and mentored staff on product knowledge and customer service best practices.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Technical Support
Apple
07.2016 - 06.2017
- Delivered exceptional remote support to users, resolving hardware and software issues across multiple devices.
- Explained technical concepts in clear, accessible terms for non-technical users, improving satisfaction scores.
- Documented technical resolutions, creating a knowledge base for future troubleshooting.
Education
Master of Science - Administration of Justice & Security
University of Phoenix
Bachelor of Arts - Criminal Justice
University of Texas at San Antonio
Skills
- Project Management
- Staff training and development
- Time Management
- Crisis Intervention
- Multidisciplinary collaboration
- Decision-making
- Data analysis
Certification
- QUALIFIED MENTAL HEALTH PROFESSIONAL (QMHP) CERTIFICATION
- SAMA (MANAGING AGGRESSION) CERTIFICATION Satori Alternatives
- CPR/FIRST AID CERTIFICATION
- MENTAL HEALTH FIRST AID
- TRAUMA INFORMED CARE CERTIFICATION
- CRIME VICTIMS COMPENSATION CERTIFICATION
Timeline
Mental Health Case Manager
Metrocare
05.2025 - Current
Management Analyst
City of San Antonio
07.2022 - 02.2024
Community Supervision Officer
Bexar County
03.2020 - 06.2022
Mental Health Advocate
The Center for Healthcare Services
02.2019 - 03.2020
Assistant Store Manager
DSW
03.2017 - 07.2019
Technical Support
Apple
07.2016 - 06.2017
Bachelor of Arts - Criminal Justice
University of Texas at San Antonio
Master of Science - Administration of Justice & Security
University of Phoenix
Volunteer Experience
- Fisher House
- Salvation Army
- SAPD Special Olympics
- Haven for Hope
- Seton Home
ACTIVITIES
- Sigma Kappa Sorority Inc.
- National Society of Leadership and Success
INTERNSHIPS
Juvenile Probation: Bexar County San Antonio, Texas
- Attend and actively participate in treatment team meetings to discuss case progress and treatment plans for juveniles.
- Visit juvenile detention centers to monitor and assess juveniles’ well-being and progress.
- Attend court hearings to observe proceedings and provide relevant case information.
- Conduct field visits to ensure compliance with probation conditions and gather necessary information for case management.
References
References available upon request.