Summary
Overview
Work History
Education
Skills
Clearance And Certifications
Timeline
Generic

ANGELA GASSLER

San Antonio

Summary

Detail-oriented IT support professional with hands-on experience delivering Tier 1 technical support and resolving end-user issues in a service desk environment.

Overview

17
17
years of professional experience

Work History

Plans/Programs Supervisor

136th Communications Squadron
Fort Worth
06.2023 - Current
  • Supported secure IT operations in compliance with Department of Defense and U.S. Air Force security standards.
  • Supervise plans and programs, and develop budget inputs to ensure resource availability for operational and training requirements.
  • Respond to user requests and troubleshoot hardware, software, and network issues, providing timely and effective technical support to staff and customers.
  • Resolve IT service tickets, ensuring customer satisfaction by clearly communicating status updates, documenting actions taken, and maintaining accurate records in Remedy, ServiceNow, have Active Directory knowledge, and other tracking systems.
  • Administered user accounts, access permissions, password controls, and system configurations in compliance with organizational security policies.
  • Trained employees on computer systems, cybersecurity best practices, and standard operating procedures; maintained clear technical documentation.

Knowledge Manager

149th Communications Squadron
Lackland
01.2020 - 05.2023
  • Provided Tier 1 IT support in a service desk environment, responding to user requests via ticketing systems and direct customer interaction.
  • Resolved IT service tickets while maintaining accurate documentation and communicating status updates using Remedy, ServiceNow, and other tracking systems.
  • Provided technical and customer support for SharePoint sites, including site creation, page development, and permission management.
  • Trained users on computer systems, cybersecurity best practices, and standard operating procedures; maintained clear technical documentation.
  • Provided technical and customer support for SharePoint sites, including site setup, permissions management, and content access.
  • Operate and manage records information management system and records staging areas; comply with Personally Identifiable Information (PII), Privacy Act (PA) and Freedom of Information Act (FOIA).

Human Resource Associate

149th Force Support Squadron
Lackland
12.2008 - 12.2019
  • Process and update personnel actions related to classification, placement, recruitment, and incentive awards using Defense Civilian Personnel Data System (DCPDS) and Military Personnel Data System (MILPDS) in accordance with applicable policies and procedures.
  • Prepared, monitored, and tracked HR actions while maintaining clear communication with customers.
  • Developed training materials and conducted New Employee Orientation and HR training sessions.
  • Collaborate with HR Specialists within the Human Resources Office (HRO) to manage a wide range of HR transactions for technicians and Active Guard Reserve (AGR) personnel, including Permanent Change of Station (PCS) actions, benefits, and incentive awards.
  • Provided executive administrative support to senior military and civilian leadership.

Education

Certificate - Cybersecurity – System Administration

Ivy Tech College
Indianapolis, IN
04.2025

Associate of Applied Science - Human Resource Management

Air University
Maxwell AFB, AL
07-2014

BBA - Business Management

Texas A&M University
Kingsville, TX
12.2009

Some College (No Degree) - Cloud Computing

Northwest Vista College
San Antonio, TX

Skills

  • Microsoft Office Suite
  • Remedy /ServiceNow
  • SharePoint Administration
  • Knowledge Active Directory
  • Customer Service
  • Human Resources
  • Records management
  • Office/Clerical Support

Clearance And Certifications

  • Active Secret Security Clearance
  • CompTIA Security + Certification

Timeline

Plans/Programs Supervisor

136th Communications Squadron
06.2023 - Current

Knowledge Manager

149th Communications Squadron
01.2020 - 05.2023

Human Resource Associate

149th Force Support Squadron
12.2008 - 12.2019

Certificate - Cybersecurity – System Administration

Ivy Tech College

Associate of Applied Science - Human Resource Management

Air University

BBA - Business Management

Texas A&M University

Some College (No Degree) - Cloud Computing

Northwest Vista College
ANGELA GASSLER